You guys are my last hope - Seller non-responsive after purchase

I bought an item on 27th June, my money left my account, but the item was never dispatched. I messaged the Seller, to no response. I then went through eBays AI assistant (possibly the worst thing ever). As the item hadn't been dispatched, it recommended that I process a cancelation. So I did. 3 days past, still nothing. So I message the seller a couple more times with a couple of days in between each message, to no reply. But because I have processed a cancellation, I am stuck in limbo waiting. The option for ebay to step in and help has been removed due to the cancellation. I can't say that the item hasn't arrived, and there is no way to contact an agent to help. Is there anything I can do, apart from just move on with my life :'(

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Re: You guys are my last hope - Seller non-responsive after purchase

You wouldn't be able to open a "not received" case until after the latest estimated delivery date on the listing has passed.    After that the option to escalate it to ebay appears 3 complete working days later.

 

If that time has passed and you're still blocked contact ebay about it by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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Re: You guys are my last hope - Seller non-responsive after purchase

You wouldn't be able to open a "not received" case until after the latest estimated delivery date on the listing has passed.    After that the option to escalate it to ebay appears 3 complete working days later.

 

If that time has passed and you're still blocked contact ebay about it by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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Re: You guys are my last hope - Seller non-responsive after purchase

Thank you so much, that is genuinely really appreciated advice  😊

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Re: You guys are my last hope - Seller non-responsive after purchase

You're very welcome.   You should get your money back without a problem.   🙂

 

 

 

 

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