Why Are My Buyers Being Charged a Buyer Protection Fee?

[muybridge-uk]

Hi everyone,

I have a basicshop on eBay, and I’ve noticed that my buyers are being charged a Buyer Protection fee at checkout. From what I understand, this fee should only apply to purchases from private sellers, not business sellers with a shop subscription.

Has anyone else experienced this issue? Is there something I need to adjust in my listings or account settings to prevent this charge?

Any help would be greatly appreciated. Thanks 

[plum993 · Accepted solution]

All your listings are under a Private seller  account so you will pay for buyer protection.

Having a shop does not make you a business seller,you need to upgrade toa business seller account.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

[plpmr]

The fee is being charged because you are registered as a private seller.

Private seller cannot hold stocks of, and sell, brand new items - especially foodstuffs.

[*vyolla*]

---

@muybridge-uk wrote:

Is there something I need to adjust in my listings or account settings to prevent this charge?

Any help would be greatly appreciated. Thanks 

---

Yes.

To correctly register as a business seller simply go to your Personal Information in your account and to the right of Account Type, which will be showing as 'Individual'  you'll see an Edit option.

https://accountsettings.ebay.co.uk/profile

This doesn't affect your feedback profile or any current listings, it merely upgrades your account so that you're compliant with current consumer and eBay policy.

[muybridge-uk]

great, thank you