Unwarranted Negative Feedback

[ssthomo1]

Hi, I have just realised a really nasty EBay buyer has left me negative feedback thus affecting my percentage rating. Basically he wasn’t being co-operative and wouldn’t pay(wanted to see the purchase on collection before parting with money) EBay blocks such contact until money has been paid. 
I cancelled the sale and this person has given me negative feedback. Not a true reflection of what went on. Notice also other people have had problems with him as well. He still retails a healthy percentage for some reason? Can anyone help me remove this from my profile?

I need to email EBay really but cannot work out how?

[jckl1957]

There is nothing in the very brief feedback the buyer left that would make Ebay remove it.

There is a process when buyers don't pay.  You wait 4 days, then cancel the sale of day 5 with the reason 'buyer did not pay'.  Any feedback left after such a transaction would be automatically removed.