This is not the place to describe faults, this is for questions.
If you are unhappy with a purchase then you open a NOT AS DESCRIBED CASE, seller has to supply a return label and on return refund in full.
You give no dates for purchase but some sellers ( Top Rated Sellers) are protected by negative feedback cannot be left for 7 days, giving time for buyer and seller to sort out problems. It is not the correct way to leave negative feedback without giving seller the chance to deal with problem.