Tracking 48 hr labels not accepted as post office or Collect +

[focusman30]

On Saturday the post office would not accept the Simple Delivery items as said there was a problem with label. I spoke to Ebay who said give them 24 hours to sort. Not heard anything from them so spoke to them again today (Monday), and said to take to a Collect+. Guess what they wouldn't accept either! Now I have 7 parcels wrapped and ready to go and can't send. Is this Royal Mail or Ebays problem?

[tressygirl]

It was a Royal Mail issue see their website for their announcement.

Some were reporting  this to CS,  and being told they would be sent a new label!    Hmmm!   Personally,  with the seemingly hundreds/ thousands of cases which would need to be dealt with,  I wouldn't solely rely on this to happen.

Another member has reported CS telling them it's a Royal Mail issue, which will be solved in 24 hours!!  This too hasn't happened.

Seems for the time being, the answer is to either buy your own postage label through Royal Mail / Post Office,  and manually enter the new tracking details.  Or, try again later for an SD label.

Then, for the unused label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@focusman30 

[focusman30]

Thanks for your help, but buying another postage label, when Ebay's 'Simple Delivery' have held onto the postage paid by the buyer is not viable.

I may as well cancel the orders and place the items outside and give them away!

Whether Ebay's fault or not, they have not come up with a solution to the problem, and instead of placing an announcement on Ebay, have just left sellers hanging!!!!!