Swing egg chair

[legends1576]

I brought a white egg chair in my purchase list I can't find it because recently i opened the egg chair because my house works just finished a few days ago

Now i see the sitting pillow zipped fully broken 

I'll attached the picture please check with the seller 

[tressygirl]

We cannot action anything as we are members like yourself,  but we can explain how you need to proceed to receive a full refund as you have received a faulty item.

If you cannot find the item in your purhcase history it seems you bought it as a Guest Purchase,  so nothing will show in your eBay account,  as it wasn't used.

This will explain how to receive a refund now:

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151

@legends1576 

[jckl1957]

It sounds as if you may have bought this a while ago.

You have 30 days to start a return on Ebay, so when did you receive the chair?