Buyer too busy to arrange a pickup date until after Christmas. Sold on 15/12

[lscg521]

I sold this on 15th dec. messaged buyer saying congrats - when would you like to pick up. They asked where the item was located - it was stated in the listing. Then replied 3 days later to say they were too busy and would “update me after Christmas”. I wanted these 8 chairs (for nine pounds) out of my house before Christmas. I asked them to collect before Christmas or if they preferred I could cancel the sale and they said they already paid on 15th. Now I fear they might ruin my (perfect since 2002) rating because I’m pressuring them to pick up. I’ve never had someone not pick up within a couple of days so it didn’t occur to me to say please pick up within 10 days. What can I do? 

[tressygirl]

Annoying when a buyer buys then makes their ' own' delivery times as to when they are coming to collect.

Hard one to call here,  it's usual for a collection item to give a buyer 7 days to collect,  10 ten days is not that much longer outside that timeframe,  though I fully understand wishing such a large item to go before Christmas, as said,  the buyer is not being reasonable here.  You could cancel and refund after 7 days.

If you give them that 7 day deadline after which you will cancel and refund,  they may well leave you a negative feedback, and depending how they phrase it,  eBay may or may not remove it.

If you agree to the item being collected after Xmas perhaps give them a firm date to collect, if not collected,  then you will need to cancel the order and refund.

@lscg521 

[lscg521]

Thanks so much. I’ll accommodate them after (I hope they don’t still leave a bad review because I’ve been pushing them to pick up) - it just means having 8 dining chairs in my bedroom though Christmas as I have a houseful of guests. Additionally, I’m away after Christmas (which I don’t really want to advertise to them - until 2nd week in Jan). Thanks for responding so quickly.