Suspected Counterfeit Pandora Jewelry

Should have known my bargain was too good to be true. Purchased 2 Disney murano charms from a seller on eBay- not only do neither of them glow in the dark like they're meant to, but the Princess Anna charm is orangey red when it should be a pink colour.

I've read a forum that says I should reach out to the seller but I fear they might block me or accuse me of lying. I might get them surveyed at a Pandora store to be sure. But if they block me, can anything more be done to refund me? I paid with card in app and not via PayPal. 

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Suspected Counterfeit Pandora Jewelry

Click on "Return this item" on right of your order on your Purchases page and select "Doesn't match description" as the reason.   If necessary escalate it to ebay after 3 complete working days.

 

Or if you bought before your account was fully set up here's how to claim as "guest" buyer:

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

 

 

 

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