I sold a large bundle of girls dresses (sold for £112). Items were dispatched via the postage method, tracking number provided, confirmed as shipped.
the package was sat at the sorting office for a week or so before I looked into it to try and give a delivery time to the seller - they could see the same as me re the delivery status.
the item was never sent to the buyer, still continued to be at the sorting office - so assumed lost.
i have kept in contact with the buyer and informed them I’ve done all I can to track, a dispute was put in be the seller as a lost parcel.
eBay stepped in, requesting me to refund the buyer - even though disputing that this is not my problem. But apparently it is, it’s my fault the parcel was lost. The buyer received a refund from eBay and now I’m being asked to pay back the full amount - how the hell is this even fair?!
I’ve contacted all the people that eBay said I needed too, but all saying the same, it’s down to the seller to reimburse! Has this happened to anyone else?
