Simple Delivery Refund

[likesholidays]

Hello

A simple delivery package has been lost by Evri. My buyer opened a case for package not received.  They have now been refunded, however the amount has been deducted from my funds. I was under the impression Ebay refunded when using simple delivery 

[**peaseblossom**]

eBay should have paid for the refund unless the item was not covered, eg. jewellery.