Simpl

[matty0892]

CUSTOMER ASKS TO UPGRADE POSTAGE TO TRACKED 24 , SORRY CANT DO THAT AS SIMPLE DELIVERY WONT LET ME

[*vyolla*]

What service did the buyer select?

In that message you've postage a screenshot for, they're not asking for Tracked 24, they're asking for Tracked 48.

[matty0892]

Because it’s Simple Delivery the buyer can not select what postage they
want , that’s why he’s asking myself to sent it differently to what’s
showing, but I can’t change it. EBay’s way or no way

[*vyolla*]

The buyer selects the postage they want from the postage options offered.

You say in your opening post that 'CUSTOMER ASKS TO UPGRADE POSTAGE TO TRACKED 24' but in your screenshot they're not asking for that they're asking for Tracked 48.

Nothing is very clear here.

What postage method did they actually select?

[matty0892]

Yes sorry he said buy postage on line 48 hour tracked, that bit is
irrelevant, neither the buyer or seller can change the postage because of
Simple Delivery, EBay will not allow it, that was the point I was trying to
make, it’s about how awful Simple Delivery is.

[papso22]

That's right, you can't change the SD but you can buy another label out of your own funds and the buyer would get a refund of the SD postage.

Depends on the value of the item and how much you want to please the buyer whether you would do that.

[matty0892]

That’s so unfair, I really don’t understand why EBay is making private
sellers life a misery( well I do , they want people to switch to business
accounts)’
I will not be buying postage labels I’ll carry on using STUPID DELIVERY and
let EBay deal with the complaints