Selling

[jonesr_32]

Im selling something but its pick up only but we have arranged for royal mail to pick it up how do I complete the order if I haven't got a code 

[**peaseblossom**]

Ask the buyer to give you the code before you release the item.   It's a risk for them but a risk for you if they don't.    The alternative would be to cancel/refund and relist with postage for the buyer to buy again.

@jonesr_32 

[tressygirl]

---

@jonesr_32 wrote:

Im selling something but its pick up only but we have arranged for royal mail to pick it up how do I complete the order if I haven't got a code 

I've never used a collection from home  postal service , but with Royal Mail if they're picking up.  is there no tracking / scanning involved here ?

Asking too,  for future reference ! 🤔

@**peaseblossom** 

@jonesr_32 

---

[**peaseblossom**]

Hi @tressygirl  that would be postal tracking though.   I don't think it would satisfy the proof of (buyer) collection that ebay want.  

[tressygirl]

Aaah OK so no proof of delivery when it's a postal collection?  Surely this cannot be fair / right for seller's?  Many through personal circumstances have to use a collection from home service,  if their items are never protected against INR,  it's not right in my humble opinion !  

Talking for Private sellers here,  would Simple Delivery not jump in and eBay refund in these instances ?

@dave@ebay  marco@ebay

🤔

[**peaseblossom**]

If the seller lists with postage then RM collection is fine.   It's just different when the item is listed for collection by buyer.    That's my understanding anyway.  

[tressygirl]

Aaah I thought the OP was referring to,  and we were discussing no proof,  when it's a Royal Mail collection, not when a buyer collects , as I know the code is essential here for a buyer to bring with them.

@**peaseblossom**