Member To Member Support

Problems

me and my customer agreed on re listing the item and he would purchase it again but the app shows the item is on the shipping process but I did ship it out yet . I can't cancel the order . what should I do

Just started as a seller.. Had an email to say my bank account couldn't be linked but no idea how to

Hello. First time listing as a seller Set up my bank details and listed items . All seem ok but now received an email to say My bank account couldn't be linked. When I tap on "link here" nothing happens

Account balance

Hi there my balance is showing £4.74 but should be showing £8.92 why is this.

Delivered wrong slipcover and I don’t want it.

I got the ordered slipcover and the color was different. I don’t want it. Please proceed my refund.

Delivered item instead of posting - buyer lived quite close

How/ who do I contact to fix my listing. I sold an item and was about to go to the post office. When I realised his address was very close. I was happy to deliver it myself. So I was wondering if there is a way to update the listing to collection (co...

Short term pause on account

How can I take a break without closing my account, for about 2 weeks and then pick up as normal after the break

Item delivered funds on hold still

I sent a item & it’s been delivered I have proof of delivery from evri but I entered wrong tracking number so funds still on hold. Item was delivered to a shipping address in London I’ve contacted buyer & he’s bought it from a eBay account in Africa ...

Opt Out of Simple Delivery

HelloHow do I Opt Out of Simple Delivery please, or Custom Postage? I can't find anywhere on my listing page which gives me this option. I am selling postcards and small items under 100g and have always used ordinary letter post which is 87p but I am...

Resolved! Return request

Hello helpful people. I'm in need your advise again.I've been doing some research on a return request someone has opened for a CD they bought off me and would like to make sure the terms haven't changed in the last 5 months (which is where I'm gettin...

Item Too Large For Simple Delivery

Hi Guys, I listed an item about 18 months ago, and it has just sold My problem is since listing eBay has introduced Simple Delivery. I guess my problem as I never noticed, but on packing I discovered package is over maximum size for this (8kg - 87cm ...

VAT Information

Hi After many years only buying on eBay I finally decided to sell something but have been prevented by a message that says my VAT information is invalid or missing. Now I'm registered as an individual and not a business. I haven't sold anything for y...

Poor Simple delivery options,

The only options Ebay is offering is Royal Mail and Evri, There is no Evri drop off points anywhere near where I stay , the nearest is 7 miles away, The is a very good Yodel drop of station , but Ebay insist on Evri,Does anyone else have a solution t...

Bought off eBay Uk and item delivered to Greece BUT I need to return it?

I bought an electric stapler for doing a small upholstering job. I bought it through EBay Uk and it arrived safely. However it is too heavy; it is a massive, viscious tool that is simply too big and heavy for me. I am 70 with arthritic hands and it i...

Change phone

Not receiving security sms for code to verify?

double deduction of shipping costs

Hi, why was the shipping fee deducted from my balance if I paid for the shipping separately from my PayPal???

Tracking Numbers not showing

I've just noticed that tracking numbers are not showing on any of my dispatched items. Yesterday I couldn't buy a label and now this. Any ideas. Thanks

Resolved! Seller protection with Simple Delivery - How much maximum?

What is the maximum amount for insurance for a package if it goes missing when using Simple Delivery?

Label printing

I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...

Unresponsive seller and no delivery

I ordered a phone but the seller hasn’t posted the item, has missed the delivery estimate and is not responding to any correspondence. EBay is beyond unhelpful. All I want is my money returned under the eBay guarantee but I’m getting nowhere. Any adv...

Feed back

Had a buyer buy a item opened a retrun I pointed out the item wasn't even mine an they are trying to miss use for a free item. They soon closed the case I then get a threatening txt message I better give them a tyre for free of al get a bad feed back...

Policy violation, but I don't know how to find it

I have listed an item but eBay has not listed it because it is in violation of the policy. Unfortunately I don't know what's wrong with it so I can't amend it. I can't get in touch with eBay either to find out what it is it's just round and round in ...

print postage label greyed out

I chose the simple postage option from ebay and now I am unable to print a postage label.I have checked the address of the person I am sending to and it is correct.The "get prepaid label" is greyed out.Under delivery service, it says, "No shipping se...

Simple Delivery

How do I opt out of Simple Delivery of one listing with 170 variations? I can't find any way to amend postage or opt out. Surely I don't need to create this listing again. Was working fine until Thursday. I am happy what I sell is craft so how do i n...

Past Payments

Hi, how can I look back over the payments I’ve received over the last 6 months please? Thanks

This new postage system has to be the worst thig ever

I have been With ebay for over 20 years and I find that this new easy postage system is in my opinion one of the worst ideas, this may be great for some people but not all.i have a account with Evri set up with my parcel profiles and it works great, ...

Unable to speak to someone

Hi , this platform is a joke sorry does anyone have a full telephone number where I can call to report a seller who’s basically conned me ! It appears imnow reduced to scrambling on here as eBay are away ?! Absolutely appalling service

custom postage is back ……YIPPEE …. BUT

well one is getting surprises every day with changes to process - seems CUSTOM POSTAGE is back on a selected set of listings, as shown on another post - which is GREAT, and best for really low priced and ‘thin’ items BUT can’t select a ‘standard’ let...

Complaining to Ebay

Does anyone know how to make a complaint to Ebay

Wrong item sent

Ordered a car part and the seller sent the wrong part. I incurred fees from my mechanic for labour charges as they had taken the car part to fit the part only to realise the wrong part was sent. The seller is not looking to refund the labour costs.

Posting parcels

My lap top is new and in compatible with my printer so up until yesterday it was still not a problem because three options were given one oh which was to email the label to someone else which I did. Emailing to my husbands lap top and printing from t...

Buyer Protection Fee change 17th July 2025

Today I spotted Buyer Protection Fee has changed again!Does eBay notify or warn buyers or sellers of when a change will happen?Is there a history of previous changes?From 17 July 2025, the Buyer Protection fee is calculated as:A flat fee of up to £0....

Buyers cancelling bids

In the past week I have had two potential buyers cancel bids with the excuse (sorry - reason) they have entered the wrong amount. eBay bidding rules state quite specifically this is only allowed if the bidder wishes to correct the amount, but neither...

Age verification

Hello community I have just bid on an antique set of silver butter knifes and have been asked for age verification.I went through the process and was asked for my credit card information.i entered the relevant information and received a message telli...

Refund for buyer who has taken item abroad

Hello! I wonder if anyone can give some advice. I sold a nice vintage 1980s dress to a buyer, and used the eBay postage system to send it to an address in the UK. At the time I noted that the buyer was from Bulgaria and the address was a forwarding c...

Ebay closing refund without consulting me

So I ordered some goods. Evri were the courier company who tried to deliver on a Saturday, were a business and were closed. They didn't even approach my gate. I have cctv footage of a driver in a car going into the coop staff carpark next door at the...

Resolved! reporting a buyer

Hi i reported a buyer for unfair comment in feedback and name calling in feedback on 26 June and heard nothing back from ebay. What do i do ?

Unpaid Deposit

Hi, I contacted the seller. We went to the address to have a look on the car. As soon as, we start the car, it made a noise in the engine. We told him we want the car but he must repair the car and eliminate that noise first. After a long conversatio...

Evri, omg, POOR beyond belief

Evri needs to disappear in a puff of smoke. God awful company, with no redeeming features.

Team accsess

cant see the add user option on my screen

So Simple Delivery is the only option, and it's down due to Royal Mail being Hacked.

Simple Delivery is the only option, and it's down due to Royal Mail being Hacked. So what are ebay doing about it, I cant take items to the post office this morning as I cant access the address, I won't use Evir as they have lost or delayed every ite...

Payments on eBay balance

eBay has said the order has been completed and funds are available in eBay balance however it isn’t?

Resolved! Automatically enrolled into Global Shipping Programme with no way to opt out

I'm a private seller based in the UK and I don't ship internationally.I've just received an email from eBay saying 'We’ve opted you into the Global Shipping Programme.' 'In approximately 2-3 days, your eligible listings will display international pos...

Combining postage under new postage arrangements

I have sold three heavy items to one buyer and want to package them together and send them so that I only pay one postage fee. eBay says that I can't combine the items, and there is no facility to send an amended invoice. This seems connected with th...

Royal Mail seems to be down. I cant purchase labels

It says there is an issue and to come back later. I wanted to make the 12 o'clock collection. Not looking good Anyone know whats happened?

age

Hi I am trying to buy a hedge cutter and it keeps ask my for credit card details to verify my age i am 73 years old and dont have a credit card is there any other way to get the product

No postage service available

I'm trying to get my qr code label . And I'm getting a message . No postage service available. Any one know what's going on .

QR Codes not downloading

Hi all.Is anyone else having problems downloading QR Codes? I had 6 parcels to post this morning, but can't download any of them! It happened the other day with one parcel, and I had a right game to get hold of ebay then an even bigger nightmare to s...

Payments on hold

My payments are on hold and eBay is asking me to put all tracking numbers. but I have used simple delivery which means all tracking numbers are included. and all parcels have been delivered aswell but my payments are still on hold.

No promote feature

Does anyone know why I cannot use the promote feature on my new account? My partner also has a relatively new account also and the promote feature was available from the start on their account, so I don't understand why I don't have it.

Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconveni

Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later.for past 24 hours

Selling on eBay motors

Why am I unable to sell on eBay motorsmy listing will not list?

Royal Mail Click and Drop doesn't work 19.07

HiRoyal Mail click and drop service doesn't work.Website is not loading. Anyone has the same problem?

Postage labels

I couldn’t print postage label from last night. Anyone can help me out?

Postage label issue

anyone else having this issue this morning? Unsure how to resolve it

Unable to generate a pre paid postage label due to problems with Royal Mail according to eBay

Unable to generate a pre paid postage label due to problems with Royal Mail according to eBay.Anybody else experienced this and how did you resolve it, as I'm unable to get any sense out of the auto Q + A stupid system?''Please be aware that Royal Ma...

"Get £10.00 off when you purchase in our app!" popup annoyance

This popup appears every time I search to buy. I don't have a smartphone so this is just annoying and I can't find a way to turn it off. Any ideas? Tia

Resolved! Opt out of global shipping and smart post

hello how do i opt out of global shipping and smart post, I want to be in control of what i am selling and to whom and how i post not eBay i have only had issue with post since eBay and RM now control post, i would like the freedom to choose. Thank y...

Can't get a QR code/prepaid label. Anyone else?

Click on "Get prepaid label and QR code"Get "It was not possible to generate the label. Something is wrong. Please try again later." What are my alternatives? How do I ship the item to keep ebay protection??

Item refunded due to being ineligible for customs importation you WILL NOT RECIEVE YOUR ITEM BACK

Now my item is magically listed for sale on ebay at this current moment, I followed all the steps to send it overseas to Australia, I jumped through all the hoops to make damn sure this wouldn't get rejected and it has with no actual explanation, no ...

Still saying not dispatched

I sold an item and unfortunately selected the postage option which I couldn’t adhere to as couldn’t wait in for the parcel to be collected. I sent it from the post office and it has arrived but on my account it’s still saying not dispatched

Defective item

I received a defective tyre but seller not responding

Refunding postage for combined shipping.

Hi- my buyer has completed an order with two separate items and has paid two shipping charges. How do I refund postage without it coming from my item prices?

No delivery options on simple delivery

When I try to get my QR code to take to the post office the button marked get label is greyed out and no delivery options either please help many thanks.

Wrong tracking

Hi all I’ve sold an item and dispatched special delivery but entered the tracking number wrong. EBay says I’ll get paid after the item gets delivered. How can I prove it if the number doesn’t match, can I change the number in any way TIA

If the buyer admits the goods were viable, yet opened a return request, what are the sellers options

The buyer this morning messaged me to send her 6 more (the same as she has already received), admitting the original order were not broken in transit and were viable. As I won't be sending them for free I ignored her request. She has opened a returns...

Seller's user deleted, item not arrived in over a month

I bought a used nintendo switch game - super smash bros cartidge and case around a month and a bit ago and was estimated to come in a week. It hasnt came in over a month and I haven't really any options on the ebay app and page since the seller has a...

I payed the seller but I didn't collect my order .the seller know I didn't collected .I pressed a

I'm very sad I lost my money I payed the seller a lot of money for bracelet I pressed collected but I didn't ,I text her She said I'm on holiday and I can't talk to you because the connection and I couldn't contact her from 20 days ebay said I collec...

Simple delivery

I do not want to do simple delivery I’ve always just handwritten label and gone to post office end of and that’s what I want to do now I’m being forced to do simple delivery and QR codes I dont want to do that so now I got to stop selling on eBay as ...

Messed up!!!

I messed up and returned a refund to a customer without them returning the item first. Now I can't figure out how to print a return shipping label for the customer. HELP!!!

Sold item

I have sold an item and sent to the address given . The buyer has now contacted me to say the address is slightly wrong and the item has been returned to sender . What shall I do?

How do I make provision for an oversize item?

Post office largest size appears to be Medium parcel Up to 61 x 46 x 46 cm but my item will be slightly larger than that. How do I choose a mailing method?

Refund issue

Problems refund issue went in the bank came as declined payment the seller need to do something or what need to release it need help

Can't get money back from bank after fraud as ebay won't provide proof

Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...

New eBay payout holds for sales

Is everyone having their payouts held until delivery confirmation? 14 years on eBay and zero issues and all of a sudden my payouts are being held. This is bloody ridiculous, all so eBay can compete with Vinted and the selling of *bleep*ty £2 second h...

Disgraceful Ebay Support and unable to send POST very clever

I have just spent all afternoon with AI Ebay then a helper who then just left me : It is so simple I accepted an offer It was paidI boxed I had no QR code so this is where the afternoon began over 2 hours ago Dispatched 7 x CORGI buses diecast models...

Getting postage label cost back for cancelled sale

Hi, I cancelled an sale because I had trouble with Simple Delivery. Buyer got refunded but I still haven't got the postage label cost refunded that came out of my funds. Please help.

No Contact Option

why is ebay contact failing today 18/07/2025 ? tried many times to get call back but keeps failing with "something went wrong message"

Refund

Hi there I bought a light for my car as a guest from eBay , I tried a couple of times to refund the light but I couldn’t, I send message for seller and I asked them to cancel the order and they didn’t , could you please tell me how can I refund that ...

Buyers protection fee racket

Just bought an item for my submitted bid 0ff £12.53 and eBay added buyers protection fee off £6.78 what a complete rip off. There was no upfront warning of adding such a fee. Hope eBay gets this money racketeering sorted

Click and Collect

HelloI have sold stuff on eBay for years. Click and collect has now appeared my listings. I don't want it on my listing and not selected in settings under postage preferences so why is it still on my listings? Help!Many thanks

E bay 100% return guaranteed?

If a seller has a non return statusand you are not satisfied are you still covered by e bay 100% Guarantee?

My buyer has not returned the item despite receiving a full refund.

My buyer has not returned the item despite receiving a full refund. Ebay say case is closed. Guidance appreciate

Single bed frame Return

Hi if anyone can help, I've received a returns label from ebay with royal mail, but the item is a single bed frame, will royal mail take this, as its not flat pack, thanks

How to open up a case with the seller

the item broken so won't let me return it home get a refund saying the guarantees out of date

Agent Contact

I have been charged for 2 separate items but there is no record on my account. How do I actually speak to an agent

Unable to Reopen Return Request – Missing Charger for Mini 90 Camera

Dear eBay Customer Support,I’m writing to report an issue I’ve encountered with a recent transaction on your platform involving a seller from whom I purchased two cameras – a Fujifilm Mini 90 and a SQ6.Unfortunately, the Mini 90 camera was delivered ...

Paid for item but vendor not received money

Bought an item from a vendor, paid as normal via eBay and item now delivered. I am happy with the purchase but the vendor has not received the money. Any suggestions?

Zero feedback buyer

Hello, I have recently sold a reasonably high value item (£600), I have selected the appropriate postage option for this (Royal Mail Next Day 1pm). So the thing is, the buyer has zero feedback, the username kind of matches the name of the one on the ...

SIMPLE DELIVERY: “When It Fits in an Envelope, It Doesn’t Fit eBay’s Strategy”

eBay actively discourages the sale of extremely low-value, lightweight items (typically under 100 grams) because they often create more problems than they’re worth — for buyers, sellers, and the platform itself. While these items may seem harmless on...

how to make a new ebay label after expiry date

I have an issue with make a new QR cod after expiry date.

Why eBay’s Promoted Listings Are a Trap Sellers Should Avoid

eBay’s promoted listings strategies — both General and Priority — may seem like convenient ways to increase visibility, but in reality, they are heavily skewed in favor of eBay and offer minimal advantage to sellers. These models are cleverly designe...

Resolved! Unexpected Ebay payout

Our Ebay payouts are scheduled to be paid fortnightly on a Tuesday. Unexpectedly, we had a payout sent today, three days after our last payment. I have checked our payment settings and they are still set on fortnightly. Has anybody else experienced t...

Postage Issue

I sold an item , the buyer choose Yodel for posting, but yodel stores said the package is too big for posting. What do I do ? Can I use other postage outside eBay and how will I get paid if I post outside eBay postage option that the customer choose?

Selling a car

I want to sell my landrover - its my businesses. I have a personal account not a business - as I don't plan in selling cars as a business so I presume this is the correct account type to sell. Regardless within my profile i have no option to change t...

Underpaid postage

Hi all. Buyer has paid for item and paid the postage I estimated.I have now parcelled up the item and the simple delivery label is insufficient for the weight of the parcel. what do I do? Thanks.

Posting

Hello ~ can I change postage to Yodel only as this is much much more convenient. I can't seem to leave Royal Mail and Evri.

How does a buyer change postage? I’m loosing money on an order.

I listed an Item with Royal Mail 2nd class postage at 87p, but when the item was purchased it says seller selected Evri at £2.94. The item is just a pokemon card at £1.75 so I’ll loose money on this. How does the customer change this? I’ve checked th...

Rear Car Bumper Needs for Alto Suzuki (CX10WTM) 2010 model

Dear All, I want to purchase attached car rear bumper from EBAY for my 2010 model Alto Suzuki car (CX10 WTM) Can anyone advise me? Will it be the right choice? Hope I will not have any fitting issues after buying it. Looking for your advise please.

Resolved! Sharing my ebay

My partner needs to use my ebay account

Oversize item

Hi there, hope you can help. I sold a couple of garden planters which together weighed 8kg and size was 48cm x 70cm. I bough an oversize label for yodel but the local drop off refused to take it as it was too large! Now I don't know what to do as it ...

HELP! Closed return

I have bough 4 alloy wheels. they have arrived, however they are the wrong size. I spoke to Ebay and they advised me on what to do. I printed the label but then I went to ship the wheels but I was only given one label and they have advised me I need ...

International Transactions: PDDP on shipping label and double VAT and/or Sales Tax charges

For international transactions, when eBay collects VAT or sales tax during checkout as it always seems to do now (at least in my case), why don't they (eBay) instruct the international sellers absolutely to state on the declaration/shipping Label: "P...

Resolved! Selling something that weighs more than 2kg

Hi everyone I really don't like eBay's new "simple delivery" system. I need to input custom prices. I want to sell something that weighs 2.7kg but I refuse to use Evri and Royal Mail's limit is apparently 2kg, so I can't select that either. I'd have ...

Simple Delivery

Ebay have decided to make Simple Delivery on items over £10 and under 20Kilos. The problem is that it does not allow you to select Next Day delivery options and edit the Postage Cost. They say they do this for so sellers are protected but I don't no ...

Daged beyond repair - seller

Hi, I sold on eBay, printed the simple delivery note and sent the parcel to the buyer. A couple of days later I received a notification from Evri stating that the parcel had been damaged beyond repair. (Highly unlikely unless it was set on fire or sh...

Banna oil

I bought Banna oil from ebay app and I change my mind. if I want to cancel it there is on cancel in the app only return item even it wasn't arrived I don't understand now I'm Stack for Banna oil. I hope there will be solution soon.

Simple Delivery

It's taken a couple of goes with the new Simple Delivery, but now I have got the hang of it, it does seem "Simple". My local Sub Post Office accepts Evri as well as Royal Mail, so that's worked out well. With the option of using my labels for Large L...

lost card

I cannot add a new card without entering the card number I no longer have after losing it?

Promoted listings priorty campaign

Hi all So a couple of days ago I saw a banner promoting the promoted listing 'priority' campaign. It said 50% off ad fees and that I had £360 in credit. I thought great, I can run it, see how it goes and then stop it when i reach the credit limit if ...

Pre-payment labels for postage total rip-off...

Ebay seem to think that all sellers have a printer, which I don't.Having just sold item where I offered free UK postage, I had no option to send an invoice to buyer. Ebay sent invoice using their pre-paid label system, which I can't print out anyway....

Resolved! Mandatory use of Simple delivery after 06/08/25

I have been an eBay seller for over 12 and a 1/2 years and invested in a franking machine to offer lower postal rates to my customers. I use eBay for labels and ink cartridges for this machine and disappointed that the changes being brought in by eBa...

Posted by mistake

a buyer bought a T-shirt from me I posted it he received it and he is happy. Then I accidentally posted an item to the buyer in error which should’ve gone to someone else now he is refusing to return it. I don’t understand why I was able to use the p...

Is posting a low value item still going to cost £2.70 on the new rules coming in

I understand we will be forced to use simple delivery from the 6th Aug which has a minimum postage of £2.70What if you sell an item for £2 - £5 and you want to send second class to keep cost down and encourage sales?

Simple Delivery letter or large letter size

Is there any way to reduce Simple Delivery letter size from 1kg and a ridiculous auto applied postage far higher than e.g. a stamp or £1.55 under 100g large letter? Is the solution to offer free postage? Does that give the seller freedom to use RM la...

Postage label

Seller says sent postage label but has not arrived

Tracking payment

Hello I recently sold two items but I posted them thorough Royal Mail with tracking and not with the tracking eBay provided. Both packages have been delivered but because I didnt send it through the eBay scan label courier the items are not showing a...

Cant upload any picture to a new listing

Hi, i was just wondering if anyone else is having this problem or whither its just me. Every time i go to load pictures on a new listing and press done i just get "x amount of pictures failed to load". Many thanks

Postage payment kept by ebay from seller, on item cancellation request from buyer.

Hi, I had a buyer who bought an item as a buy it now (Free Postage for the buyer), then wanting to cancel a few minutes later stating it was the wrong size (something they should have checked before buying anyway). I cancelled the order within mintue...

Purchase an item over £3000.

Can anyone help?I want to make a large purchase, Any expensive keyboardThe seller has agree to let me try it out before buyingUnfortunately, Ebay rules has blocked him from giving me his address to view or try the item out?

when is ‘today’ for buyer premium changes ?

prices on my listings that are under £10 have not changed as at this precise moment in time. Example a £1.99 item still shows as £2.79 to potential buyers - should be 10p fixed ilo 70p, then 7% of £2 - 14p - total 24p, not 80p ! another ‘fake news’ m...

Post surgical cat collar only big enough for a budgie ... seller not responding!

re: i hate sending things back .....Past help from community said that all i had to do was post a returns ticket and say simply: Not as described ... just to draw ebay's attention to the fact that something is wrong with the item ... without actually...

Tracking shows return to sender request

I received a sold item back yesterday, the package has not been opened and tracking shows ‘return to sender’ request.I’ve messaged buyer but not heard anything back. Do I resend or cancel the order? Should I contact eBay?

Request combined postage button not showing

Hello, has anyone else had any issues with the ‘request combined shipping’ not showing up for them? Seller keeps saying it should be in the top corner, but I’ve checked everywhere and so has my partner on their account and it’s not showing.

Business Seller Additional payout

Has anyone received an additional seller payout today? I have payouts set at weekly every Tuesday, but have also received a scheduled payout today (Friday) without requesting it. I've checked my bank account and it's gone through, but not quite sure ...

Additional payout - Business Seller

I have received an additional payout today - Friday. My payout is scheduled weekly on Tuesdays so this one was a bit worrying, however, the money has gone through my bank account. Does anyone know why this happened?

New buyer protection

So re the new BPF charges, are they due to start today? I have a 2.99 item still showing 84p fee but according to the new tariff should be 10p+21p????

Resolved! Simple Delivery postage label “you cannot cancel this label”

Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...

Simple Delivery Items Under £10

Does anyone please know if the under £10 rule for opting out means listings under £10 with classic postage will stay as they are on the changeover date of 6th August, or are they going to switch it to SD making everyone go into their listings to swit...

Issue with View Listing Link in eBay Australia Confirmation Email

Hi, We are currently experiencing an issue with the listing link in the confirmation emails from our store. For example, when we list an item we receive a confirmation email indicating that the item is live. However, when we click the “View Listing” ...

Listing An Item

Can someone advise re Simple Postage. I sell quite a few items which weigh under 100 grammes (so letter post in the UK) but the new selling form for Simple Postage only offers me the ability to send items via a large letter at £2.72 cost to sellers o...

Combining postage in private best offers is impossible, outrageous! bring back the old postage!

wrong size product sent to me.. seller ignoring my emails asking for correct size product to be sent

wrong size product sent to me, 4 emails sent to seller who has not responded to any full refund now requested seller still has not replied after nearly 4 weeks since purchase. ebay has not helped in dealing with this matter. o out of 10 for this comp...

faulty goods ,after a week,seller keeps stalling on refund now its been month's still broken goods

any ideas getting refund after goods fail after using ,broken after first use ,selling just wont respond

Simple Delivery - Oversize Package and ParcelForce

Hi, It is getting harder and harder to communicate with a human. AI assistants are amazingly stupid and not helpful. I tried asking this question to eBay's AI assistant and got rubbish. Hopefully a human with AI (Actual Intelligence) will reply to th...

Product not delivered

I purchased a USB rechargeable shower on 3rd July, I had the delivery address as Argos as I was on holiday, the seller keeps telling me it’s been delivered and to check with friends and neighbours it she doesn’t understand that it was being delivered...

I don't want simple delivery

Email received today says I can get in touch, except my only options are to talk to an automated bot or to post here, so I am posting here. Ridiculous that there is not a straightforward way to communicate with customer services. I do not want simple...

Buyer’s postcode is wrong on Ebay…Evri will not respond or help me

Good evening,I posted an item to a buyer who has not been with Ebay for very long.It turns out that she has accidentally added an incorrect postcode to her address details and the second half of her postcode is wrong (it refers to a different road in...

Scammed by seller, no return or refund offered.

My case was ended in the favour of the seller, even though I wasnt ever offer a return or refund.

Hoe to void a postage label

Hi can anyone tell me how to void a postage label? The instructions on the help page aren’t very helpful.Thanks

feedback for seller

I recently bought a car radio which arrived damaged . I contacted the seller who said they would give a refund in return for positive feedback . The item was useless so I refused to leave feedback until the issue was resolved and I wasn't happy about...

Offers sent to buyers

On listings where an offer has been sent to buyers and then expired, they are still showing as ‘Offer sent to buyers’ long after the expiry date. This can be annoying as it restricts revision of the listing, if required (eg, changing the price). Any ...

Changing automated simple delivery on live buy it now

Im selling an expensive vinyl. I had it on high postage for the insurance and cost of high end packaging to protect it. Ebay has changed the delivery cost to much,much less on simple delivery. It wont let me change it back as its a live buy it now. D...

Resolved! SIMPLE DELIVERY NOW YOU CANNOT OPT OUT

Ebay have decided to make it compulsory to use Simple delivery. For that you need a printer and a phone for QR codes. Its a very unfair system and forcing private sellers to look elsewhere to sell.

opt out of simple delivery from August 2025

Under the new changes will the current rules on opting out for small items under £10 still apply?

refurbished air fryer

Bought airfryer 2 weeks ago…used twice and now switches off automatically. Contacted seller for advice/help today. No reply to email….asked seller to confirm they received email….no reply. Any suggestions?

Email address is already taken. Please provide a different email address.

hi , how can i get my original email address to be my ebay preffered email address , i do own the address and have access to it , but it seems my orignal address is "blocked" , at the moment i am using my work email address

EBay is a scam

I keep getting fobbed off by the so called help team that I’ll get my money back tomorrow, well tomorrow never comes it’s been 2 weeks and counting this is what happens when this *bleep* site allows scammers to sell you things and when you want your ...

It sold

I sold an item for £38.00. Another customer put in a max bid of £40.00 why didn't they win it

Returning an item that is being posted back

I bought a seatpost but it didn't fit and was too big, so still brand new. Raised a return and posted it back to the seller only they either weren't in or didn't collect it so now it's being returned back to me, where do I stand with this?

Incorrect Evri supplier details

The Evri supplier has incorrect available times shown? How do we get these amended please, as NOT 24/7 available, as shown

eBay giving false/fake tracking numbers

So I have 2 business eBay accounts and have been selling on eBay for 8 years and both accounts are in great standing. I sell low value items mainly, so I offer free 2nd class postage or they can chose and pay for tracked. Same with international item...

Resolved! EVRI return to sender

Hi, I'm hoping someone can help advise me here.I sent an item via evri. They didn't even bother to attempt delivery and item was never out for delivery. Tracking updated to say its being returned to me. Buyer confirms that delivery was never attempte...

Return Page and Messages not working

Please can Ebay look at the returns and messaging neither is working for me and i want to return some faulty items before teh time runs out. My messaging will not let me send message to the seller either

parcel outside simple delivery sizing

I have an item outside simple delivery measurements. It is 77 cm x 23 cm x 16.5 cm and weighs approximately 1180g. "Before" I could send this via Evri with a label from Ebay for a reasonable price. Now I cannot find a way to send it. Seems crazy that...

Help with paying for an item

Hi - I’ve agreed a price for an item, the buyer has put the amount in as their bid. How do we stop the bid and enable the buyer to pay the amount we have agreed through eBay please? Thanks in advance

GETTING PAID

Hi Please can someone helpI have had an ebay account for many years. But now I want to sell some items, I used my PayPal account for payment many years ago but now it's changed.. I see when I click payment it asks Credit Card or debit card. then it a...

Resolved! Buying

Returned an item to a seller for a refund, he said he didn't receive it don't have tracking but proof of posting

Resolved! Collection code

Buyer collected an item was not given a collection code will I still get paid said he’ll give us the code in evening still waiting 2 days later

Resolved! Simple Delivery

Simple Delivery is seriously flawed. As a seller, I can only specify the package type, e.g. medium parcel up to 1 kg. With Royal Mail this offers three options depending on the level of cover required. However, the buyer is free to choose the cheapes...

Resolved! Feedback score gone down for no reason

My feedback score was 99.4 but has recently gone down to 99.1 for no reason

bogus refund request

I think I'm being scammed but feel powerless to stop it! I sold an old iPhone and packaged and posted it to the buyer. The buyer has sent a series of photos that appear to show the packaging but the phone and box has been replaced with a packet of ca...

120cm tube with evri

Hi I have no options in my simple delivery to send a tube 120cm in length I can send this through Evri and yodel but not the options I am restricted to,any help please

Payment

Can I use clearpay ?

Changing from Private to Buisness seller - GTC items

I am considering changing from a private seller (which I am) to being a business seller to avoid Simple Delivery. Can anybody clarify what happens with GTC items on a business account. I get the impression they are automatically renewed every month, ...

Reverse refund cancelled in error

I need to reverse a cancellation refund done in error at seller request, where seller isn't offering enough refund, need to ask eBay to step in, but can't do this as return request is showing as closed ?

Simple Delivery should include the option for Tracked 24

We are forced into using Simple Delivery so there should be an option for how fast the parcel is delivered.I.e. Choosing Royal Mail there should be an option in Postage preferences for Tracked 24 as opposed to only Tracked 48.Some buyers want their i...

Cancellation of order

Hi I just cancelled an order as I didn’t feel comfortable that the buyer asked twice to collect and it made me very unsure. There was no option for that kind of cancellation so I had to say the item was broken. Is this ok? I don’t normally do this bu...

(Attn: Admin) My office address become unauthorise return address

Hi Admin, My office address receive TOOOOOOOOOOO much of return parcel. How can I report to you and let's your system suspense issue the return label and address to me. If possible, please "Private Message" to me and tell me the next step. Regards,

Resolved! Simple delivery insufficient item cover

I'm wanting to list a PC GPU for sale at around £700 but ebay is forcing me to use royal mail 48hr postage that as a max cover of £150, would i just be expected to take the loss on the chin or dose ebay cover this. i would normally only use royal mai...

Fees, postage, item protection . . . .

I just want to raise a few points that I feel need to be raised.Postage now dictated by Ebay in how you can send a item, we should have the choices of who we use and what service we want to use, not to virtually have the courier "Evri" (as I personal...

Simple delivery courier options

Is there a way of selecting a courier yourself from your chosen couriers not letting eBay do it as on some large items certain couriers are cheaper?

Package received intact with no contents

Today I received the envelope fully sealed but the item purchased isn’t in it.How do I prevent the seller getting paid as it looks like it’s delivered buy isn’t.i can’t seem to find a way of getting to eBay to explain the dilemma

Simple delivery

Is anyone else out there considering finding alternatives for selling since eBay have forced simple delivery on us. I for one resent being told what I have to charge, who I have to use and how long I have to turn items around. If this continues then ...

promised replacement petrol chainsaw time and again and it has never arrived

purchased a petrol chain saw which on the 8 or 9th occasion of use very nearly caught fire when the outer casing started to melt, I had used all the correct oils and fuel and reported with supplied pictures of the damage to the seller and a few days ...

Simple Delivery & sizes greater than recommended

Looking for some advice please.From 6th August ebay is solely using Simple Delivery & has informed me that “Royal Mail has advised post offices to accept all Simple Delivery packages, as long as the parcel remains within the maximum weight and dimens...

Simple Delivery - cost of packaging

Selling through Simple Delivery doesn’t seem allow the buyer to add into the postage cost the cost of packaging. To fully protect items you often need to use Jiffy bags, board backed envelopes or postage boxes. These are costly and now these costs ca...

Resolved! Anyone else having a problem with Make an Offer 16 - 17.7.25?

Yesterday & today the Make an Offer is not connecting. I can type in my offer but it won't submit, a sad face & the info the service is down or the website page has been moved comes up.Is it only that ebay is trying to save me money? Nothing to do wi...

Marking items as dispatched when not sent by 'Simple Delivery'

I think others here are having the same problem. I'm trying to mark an item I posted outside of the 'Simple' delivery system as dispatched, but when I do I get an error message saying 'there are no items eligible'. Any ideas how to get past this stup...

Resolved! How to enter 'Pre Owned' in the description

I see in many descriptions the term 'pre owned' instead of 'used' but I am unable to find the category when I'm listing. Is it only available for certain items or can someone please point me in the right direction. Many thanks. Clive

My Problems (and Suggestions) about Simple Delivery (PLEASE READ)

I just got the notification of how simple delivery will become the only option for private sellers like myself from 6 Aug. However, I feel like this policy in the current form makes no sense and will greatly harm private sellers running on thin margi...

Services on Ebay

Hi. I used a watch repair service offered on here back in December 2024. I was warned that it can take a long time to repair an automatic watch so I wasn’t too worried initially. The seller who still offers this service on Ebay moved the conversation...

Non Genuine Pokemon Cards

I bought some Pokemon cards a couple of years ago. Sent them to PSA to find out they are non genuine. These were bought from EBay and the seller is not responding so far. What can I do? Any help much appreciated. Thanks

Oversive tube

How can I send a poster tube which exceeds the 61cm limit imposed by simple delivery?

Resolved! Report buyer click box

Hi all,Normally there are 3 feedback boxes on show when you're giving feedback for a seller/buyer. I noticed the other day that there were just 2. A: 'Positive box' alongside a 'Report buyer' box. So what's the story? Or rather, why just the 2 boxes?...

Simple delivery

Does anyone else find Simple Delivery a hindrance? I recently sold three separately listed items all the same size and weight but had to pay for three delivery labels. I put the three items into one parcel as they were difficult to package and now on...

Resolved! New to selling

I have recently sold something on eBay and it’s been collected when I’ve gone to collect my money. It says that it’s still to be collected. I tried everywhere on eBay to find some answers to this problem but you just seem to go around and round on eB...

Adding postage to collection only sales, seems I am unable to do this. Anyone know how please

I'm selling odds and sods, but collection only: sale goes through, but buyer wants postage, we agree a fee. But there's no where to put this into the eBay sale... any help appreciated

The seller not responding

I bought jet wash now is faulty every time I turn it on smoke coming out I’ve contacted the seller and no respond can you please help to solve this issue thank you

Resolved! Refunding more than the purchase price.

A buyer bought some shoes from me that did not fit. I accepted the return and the buyer has sent them back to me paying for the postage himself and I need to refund the total cost of the shoes and the carriage back which obviously comes to more than ...

Problem with a return item

how do I get in contact with eBay to have a chat about a item?

Buyer problem…

Hi,Bit of a vent really but sensible opinions/advice appreciated.Recently sold a Mac laptop to a buyer who is originally from Ghana & English isn’t their first language.I reduced the price by £15 from £125 to £110 (cheeky buyer requested £25 reductio...

Resolved! cancelling order.

the seller is not providing collection address I would like refund asap

My buyer's offer keeps getting declined

My buyer has offered to buy two of the doors i am selling, the offer is above the min price i have set, yet it keeps getting rejected - the listing has been changed in line with previous advice I've been given on here - i don't know what im doing wro...

Overseas buyer wanting to ship to UK address

Hi. I have buyer in the US who wants the item shipped to a UK address. Presumably they are going to pick the item up at a later date, or have someone take it over to the States in person. Can anyone tell me the easiest way to facilitate this? Is it j...

Selling limit £10

Hi everyone. I’ve had my eBay account many years, sold a few vehicles and nothing much else, because my selling limit remains at £10. Honestly, it’s not worth the bother for an item value of £10 or less. I’m just wondering if this is standard practic...

Message buyer not working

I sell personalised items and someone has not given me the name they'd like and the message buyer is not working so I can't contact them. I've tried it on the app and on my laptop and I've also tried to see if it works on my personal account with no ...

Can not enter ebay.com and can not insert pictures in ebay.co.uk

Hi, I can not enter ebay.com and also can not find ebay in apple store. I only can enter ebay.co.uk. In ebay.co.uk, I can not insert picture in my selling. Any information for help me to solve this issues? Thank youChemmy

Pre paid stamp was scanned but not used

I sold some shoes and buyer wanted to change address. As I got to the post office and they scanned the ore paid postage I asked if I could change the address and they stated no. The buyer asked for next day delivery so I just paid next day delivery a...

restricted item

How can a toy engine be a restricted item?its not on your restricted list

Selecting 1st or 2nd Class post

I have cancelled my listings as ebay has changed my delivery option to larhe latter up to 1kg.My items weigh grams no more than 100.How do I select 1st or 2nd class post in my listing as I am being given no other option other than large letter at £2....