Seller

[stanley4boy.0121]

I sold an unworn jacket in November - six weeks later the buyer tells me it’s defective and has tears and holes in the leather and is demanding a return - why do I seem to have no rights as a seller? I’m going to be made to refund someone and will be left with a damaged item.

[**peaseblossom**]

If it's past 30 days since delivery the buyer can open a return but should not be able to escalate it to ebay.   So wait and see what happens.   Hopefully it will expire.  

[stanley4boy.0121]

What happens when the item arrives back here? Annoyingly they said they were in the UK but are actually in Bulgaria - I’ve had my funds frozen until mid Jan which is when they have to return the item - I find it totally unfair that sellers have no rights in these situations 

[**peaseblossom**]

If it arrives back wait to see what the return case says.   If it prompts a refund or issues the refund contact ebay to appeal.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[papso22]

---

@stanley4boy.0121 wrote:

What happens when the item arrives back here? Annoyingly they said they were in the UK but are actually in Bulgaria - I’ve had my funds frozen until mid Jan which is when they have to return the item - I find it totally unfair that sellers have no rights in these situations 

---

Did you post it to a UK address?  If the buyer forwarded it on then they may not have access to the MBG,  and how long is it since it was actually delivered to the address you sent it to?

[stanley4boy.0121]

Hi there - I posted it to an address in the UK - it now appears that the item was forwarded onto Bulgaria - the item has clearly been worn / damaged since I posted it .. they sent me two pictures - one had a hole in it then the second had a hole and a tear! They’ve clearly decided they don’t want it anymore and now I’m just supposed to take the hit and have a damaged item returned to me 🤯
Sent from my iPhone

[papso22]

Forwarded or taken abroad by the buyer?

From the money back guarantee policy:

Exclusions and special coverage when the item doesn't match the listing

Items collected by a third party on behalf of the buyer	Not covered
The buyer arranged their own delivery method, such as a courier pickup	Not covered
The item was sent to another address after original delivery	Covered: The item was forwarded as part of an eBay programme such as: Global Shipping Programme eBay International Shipping eBay Authenticity Guarantee Not covered: The buyer used third-party freight forwarding or mail redirection You need to forget about the damage and see if you can get ebay to reject the case, which I still think was opened too late.

[red_magpie]

it now appears that the item was forwarded onto Bulgaria -

That alone would disqualify the buyer from using eBay's money back guarantee. Also I don't understand why eBay would put you money on hold if the case was opened far later than the time limit.

I'm wondering whether the buyer may perhaps have issued a credit card chargeback, which under eBay's managed payments system would have to be against eBay itself. If so, the bad news is that eBay decides whether to refund the buyer, and you have agreed in the user agreement to accept their decision and refund them.

Unfortunately eBay usually seems to accept the buyer's word against the seller's over whether an item was damaged. However, the fact that the item was sold within the UK and only subsequently reshipped to Bulgaria may provide you with a defence - any damage could have been caused during the reshipping, which would not be your liability or eBay's. eBay itself would not accept this claim if it had been brought through their own money back guarantee, so why should they accept it if made through the buyer's credit cardy?