Seller won’t cancel

Seller change the delivery date and now won’t cancel my order.Say he’s unable to cancel it

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Re: Seller won’t cancel

plpmr
Experienced Mentor

Sellers cannot change the delivery date once a purchase has been made.

 

Look in your purchase history for the correct estimated delivery date.

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Re: Seller won’t cancel

Hi,He declined my cancellation request and now said he’s unable to cancel
it because he declined it already
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Re: Seller won’t cancel

The seller should still be able to cancel the order via their seller hub. The need to find the item and click next to the listing to get a drop down box. One of those options should be cancel order 

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Re: Seller won’t cancel

He’s saying he’s tryed but can’t cancel it, think am just being mugged off
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Re: Seller won’t cancel

If seller will not deal with it, it is easy enough, once delivery date has passed open a not received case, and if no refund from seller after 3 days escalate to ebay.

Ebay will refund and seller gets a defect, which can damage his ability to sell.

 

Also once refunded leave feedback reflecting bad experience.

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Re: Seller won’t cancel

think am just being mugged off

 

Maybe so, or perhaps your seller genuinely doesn't understand how to cancel.

 

In any case, you can't do anything until after the latest estimated delivery date. If it's not arrived by then you can open an item not received case under eBay's money back guarantee. 

 

If it does arrive, but is overdue for delivery, you can if you want open an item not as described case to return it. Your seller cannot refuse this and will have to send you a prepaid return label if they want the item back. Otherwise eBay will enforce the refund without the item having to be returned.

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Re: Seller won’t cancel

Thank you.
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