24-04-2025 3:39 AM
Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?
24-04-2025 7:01 AM
Nope, you do not do this, ignore that request, and just proceed the correct way to receive a refund, this way:
You have received an item not as described, go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.
The seller needs to accept this case within 3 days and refund, if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you. If they don't , need to escalate the case, ask eBay to step in, and they'll force the refund.
Never listen to any excuse or promise from the seller to close the case early, and do not forget to escalate.
24-04-2025 3:30 PM
24-04-2025 3:34 PM
You don't need to send the seller anything. Just put a photo into the online case.
24-04-2025 3:49 PM
24-04-2025 4:01 PM
That doesn't matter. You just need a photo to be able to open the case. No-one is going to look at it to see if it's not working. Your word is enough for ebay.
24-04-2025 4:11 PM