Seller to Buyer Messaging Page

Today, when I sent my buyer a message via the Order Details page, I noticed the following text on the message page.

 

Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions.

 

What I would like to know is is this now standard wording shown on every messaging page or does it mean my buyer has actually contacted Ebay for some reason.  The Royal Mail Tracking system does show RM attempted to deliver the parcel today but no one was in.

 

 

 

 

 

 

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Re: Seller to Buyer Messaging Page

Looks like it is to do with the attempted delivery, but under Simple Delivery eBay do handle all refunds for item not received,  and you do get to keep the payout for the item.

 

@naf55 

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Re: Seller to Buyer Messaging Page

tobiasd4
Experienced Mentor

Some buyers are receiving this message for no genuine reason.

Ebay admitted wording is misleading, they are working to change it.

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