Seller not responding to faulty item

[jordan-seller.buyer]

Hi, I purchased a set of 4x4 lights from Colight in December, they are working, however one of the spot lights has bad condensation inside of the lens. I have contacted Colight 4 times directly. However they are not responding and due to being past 30 days, I cannot get Ebay to help. Is there anything I can do. Its a chinese manufacturer so no chance of calling them to help. 

https://www.ebay.co.uk/itm/135408728962?var=434788522699

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help with a refund now.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@jordan-seller.buyer 

[jordan-seller.buyer]

Do all items not have a years manufacturer warranty by standard, or is that only UK law ?


​Thanks,


Jordan

[*vyolla*]

There is no law that states that all items have 12 months warranty.

You purchased from a seller based in China, so they don't even come under UK consumer regs that do exist.

eBay and PayPal offer a 30 day returns window, and your payment provider (if you paid by debit or credit card) may offer up to 120 days.