Seller breaking Ebay rules

[tapbuster2]

Customer Service page, keeps stating cannot process please try again later

[john1297576]

I think you may be expecting too much to expect something on ebay to work.

They are too busy upsetting buyers and sellers to worry about service.

[papso22]

What is it you are trying to do?

[tapbuster2 · Accepted solution]

The item , arrived DAMAGED and PARTS MISSING.
I contacted the SELLER, who offered a 50% REFUND, if I wanted to keep the item, Thus SAVING  me having TO PAY THE RETURN POSTAGE.
I accepted the offer, not relizing that itwas against EBAY danaqged goods rules.
Despite numerous reminders about the REFUND WHICH I AM YET TO RECIEVE.
I have copies of all my  correspondance with this seller about this item

[jckl1957]

It is not against Ebay rules for a seller to offer you a partial refund and for you to keep the item.

It really is up to buyers to be aware of the Money Back Guarantee.  If you had opened a return, the seller would have been obliged to provide a label and refund you in full when they got the item back.  However, you chose to accept a partial refund.

You can contact Ebay Customer Services and see if they can persuade the seller to send your refund.

[tapbuster2]

Contact Ebay UK Customer Service,

I  keep geting the message, CANNOT COMPLETE , PLEASE TRY AGAIN LATER.

Have tried ,again later 12 times. Same result.

[tobiasd4]

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid