Seller Sent Wrong Item and Refuses Full Refund – What Can I Do?

[smitydj]

Hi everyone,

I recently ordered leggings in size M on eBay, but the seller sent me size L. When I contacted them, they admitted the mistake but only offered a small partial refund, telling me to sell the item myself. I requested a full refund, but they refused.

Has anyone dealt with a similar situation? What’s the best way to get my money back? Should I open a case with eBay support? Any advice would be appreciated!

Thanks in advance!

[plum993]

Look to open return request with ebay here,citing item not as described, and the seller should then send you a prepaid return label and refund you within 3 days of getting the leggings back.

If the seller doesn't send a label or refund within 30 days of the return case being opened, you can escalate the case to ebay after 3 days for a refund.

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item?id=4041