05-10-2025 5:25 PM
I have a heavy item that I am unable to get to the post office. If I try and select the Royal Mail because they have the collection option, there is a message that ALL items listed now will only have the Royal Mail.
How can I select a courier for this ONE heavy item?
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06-10-2025 9:32 AM - edited 06-10-2025 9:33 AM
Medium parcel with Royal Mail.
EDIT: You may need to buy the label then goto the Royal Mail website to book the collection using the barcode on the label.
05-10-2025 6:26 PM
HOw heavy is the item? It would help if you told us so we can advise accordingly.
06-10-2025 9:24 AM
It is 10kg but 43 / 32 / 25cm.
06-10-2025 9:32 AM - edited 06-10-2025 9:33 AM
Medium parcel with Royal Mail.
EDIT: You may need to buy the label then goto the Royal Mail website to book the collection using the barcode on the label.
06-10-2025 9:57 AM
Thank you. I found the following on the Royal Mail Website:
If a collection was not scheduled at the point of obtaining postage or you have a pre-printed returns label, it can be done using Parcel Collect.
06-10-2025 10:03 AM
I was in too much of a hurry. The problem is that if the buyer chooses EVRI, they do not collect. That is my issue - How can I make sure that the buyer chooses Royal Mail or DHL.
06-10-2025 10:39 AM
You turn off evri, goto I think your account settings and there should be postage preferences tab. Click on it you should find the ability there to turn evri off.