Samed by a seller in ebay

[sahil_6023]

I have been scamed by the seller on ebay and there is no way I can get in customer service and the seller don't accept refunds or returns can some one help

[tressygirl]

Yep,  we can try and help you,  please come back with full details as to what has happened.

@sahil_6023 

[jckl1957]

If it is the seller you have left negative feedback for, the seller does have to accept a return if they have sent you the wrong item.

Use the link to start a return.

The seller has to provide a label.

You then return the item and get your money back.

To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My eBay.

Start a return - opens in new window or tab

[john1297576]

When you open the return for NOT AS DESCRIBED, seller has 3 days to provide a pre paid return label, if no response you escalate the case to ebay.

[sahil_6023]

The seller sends me the wrong product in the box the item which was a keyboard of Razer Brand and the box was original with serial number, however he has changed the content in the box and replaced with some other brand keyboard.
The seller is not replying to my messages and he doesn't accept refund or accept returns either as he has not sent me the returns label as well.
If I try to return the item it is asking me to upload the pictures of return label which I was not provided when I received the keyboard

Sent from Outlook for Android<>

[papso22]

The seller saying no returns is irrelevant when you get the wrong item.

When you open a case on ebay it asks you to upload a photo of the item, not the label.  Until you do that you can't submit the claim.  Once submitted, the seller should provide the label and if they don't do that, three days after opening the claim you can escalate it to ebay. 

[arkwebus]

You do not contact the seller!  As all are telling you simply go to the purchase in your eBay and use "does not match description".  Add a photo and submit to eBay.  

Seller must send a post label within 3 days.  If he does not then escalate it to eBay.  Ignore any messages from seller.  

If seller sends the label then pack the item up wonderfully and send it off.  The seller has 48 hours from receipt to refund in full.    Again ignore him and if he does not refund after 48 hours escalate to eBay. 

It is basically automatic.  @sahil_6023