eBay

keitmerce-4 · ‎23-09-2025

Hello, just a question regarding some trousers I bought from America. Although listed as new, they have lasted one day and the coating is cracking and peeling off wherever there is movement such as the knees. So if I return the item will I get a full refund, postage was about $30 item was $60 and I had to pay vat on top. Will I get fully refunded all that plus my postage to send them back? I also do not have a printer so can I simply go to royal mail and send them back that way?

Just a refund would be cheaper for the seller but they are not responding to my messages.

**peaseblossom** · ‎23-09-2025

eBay would instruct the seller to pay the cost of return but they cannot enforce it with overseas sellers. You would get a full refund of your original payment and postage though.

If you escalate your "not as described" return case (after 3 complete working days) ebay may force a refund without return.

keitmerce-4 · ‎27-09-2025

Thank you for the reply. The seller ignored me so I filed a return and when I completed it a message came up and said I did not need to return the item. Unsure if ebay or the seller paid me but I'm glad I don't have to send it back, it would only increase costs anyway.