Returns outside 30 day

[lrawlins-uk]

Hello, I recently purchased a watch strap on 19/05/2025 and the item broke after removing it from my watch on 08/07/2025.  eBay have closed my request and the seller is refusing to refund or replace.  I have paid £52 for a watch strap that is now completely useless and only had it for 7 weeks.  Is there any other way I can get a refund even though I am outside the 30 day return policy?  Any help would be appreciated! 

[**peaseblossom** · Accepted solution]

Not through ebay but contact your payment provider., they may be able to help.

[lrawlins-uk]

Hello, thank you for your response! When you say payment provider, do you
mean my bank? Thank you 🙂

[**peaseblossom**]

Yes, whatever you used to pay for the item, eg. your bank/debit card.

@lrawlins-uk 

[lrawlins-uk]

Thank you very much, I’ll try that 🙂