eBay

nir_523 · ‎02-01-2025

I am experiencing an issue with a return I requested on December 19, 2024. The seller provided me with a DHL return label for an international shipment (from the USA), but when I took the parcel to the DHL office, the barcode on the label failed to scan.

I believe the label may have expired, as it has been more than a week since it was issued. I need to complete the return before January 7, 2025, so this is now urgent.

Could you please assist me in contacting the seller for a new label or resolving this issue?

Thank you for your help.

Best regards,

tressygirl · ‎03-01-2025

I would contact eBay Customer Services, explain the first label was invalid, they should provide another, and charge it to the seller's account.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.

@nir_523

nir_523 · ‎03-01-2025

Hii ,

I wanted to update you regarding the return for my order. The issue with
the DHL barcode not scanning has been resolved, and I’m now able to return
the item successfully.

Thank you for your assistance

papso22 · ‎03-01-2025

I don't think ebay can do that for international postage.

papso22 · ‎03-01-2025

@nir_523 wrote:
Hii ,

I wanted to update you regarding the return for my order. The issue with
the DHL barcode not scanning has been resolved, and I’m now able to return
the item successfully.

Thank you for your assistance

Can you tell us how it was resolved please? That might be useful for future advice,

nir_523 · ‎05-01-2025

@tressygirl wrote:
I would contact eBay Customer Services, explain the first label was invalid, they should provide another, and charge it to the seller's account.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.

@nir_523

Thank you for your response. The issue has been resolved, as I have successfully returned the item using the new return label provided by the seller. I am now waiting for the refund to be processed. Please let me know if there is anything else needed from my side. Appreciate your assistance!"