Renew partial refund

[bargie0_1]

I have sold an item, buyer is not happy with it.

Buyer has requested a return, I offered  a partial refund that was refused.

We have now agreed a refund amount.

How can my buyer accept refund after refusing 1st offer?

[tobiasd4]

Part refund can only be offered once through case.

[bargie0_1]

Anyway around this?

Is refusing the return and then buyer requests return again an option?

[papso22]

No because you can't refuse a return and the  buyer only gets one chance at a returns case.

There is no ebay supported solution now apart from return for a full refund.

[red_magpie]

We have now agreed a refund amount.

Not enough information. Was this done through an eBay, i.e. as a return request or a money back guarantee case, or was it just by private negotiation?

If done privately the buyer can still open the appropriate case and you can agree to a partial refund.

If it was done through eBay, you refused it and the return request was closed, end of story. Cases can't be reopened. You would have to come to a private arrangement with the buyer. This might be worthwhile, if possible, as according to how they paid they may still claim a full refund through PayPal or their credit or debt card issuer.