Refund

[hakonsta_19]

Hello there the buyer receive my package  however is been broken But I packed well  

But they came broken to the buyer am I understanding correctly that this is not my fault but the fault of who delivered

[tobiasd4]

Ask buyer to open ebay case for "Damaged in transit"

Ebay should refund buyer and you keep money.

[jckl1957]

The items this seller sells are not eligible for Simple Delivery.

[jckl1957]

If the buyer opens a case, then you have to resolve it with the buyer and refund them.

You will then have to try and make a claim against Evri.

[tobiasd4]

Why is SD not eligible?

[jckl1957]

I don't know.

SD is not shown on the sold or current listings so I tried a 'sell one the same' test listing and it said the listing wasn't eligible.

The costume jewellery I mainly sell is not eligible either.  Neither are hats.

Random?!

[plpmr]

could it be because they are a business seller trading as a private seller?

[jckl1957]

I have looked at a few other 'private' sellers and products like hair conditioner just don't seem to be eligible for SD.

  I started a listing in 'Haircare and styling' and got this:  

Domestic postage

Simple Delivery is unavailable for this item. Learn more

[tobiasd4]

I ignored the 'All new" items.

Buyer can still  open damaged in transit case,

Ebay will either refund themselves or tell seller to do it.