Refund requested

[jayh29]

Hi,

I sold a camera lens and the buyer has requested a refund as it doesn’t work on his camera. It works perfectly fine on my two cameras and I took test photos just before packaging and sending. These have the lens data and date stamp etc. surely it’s down to the buyer to research the item works on his equipment? He sent a photo with the error message on his camera. How do I know that he hasn’t damaged my lens somehow and if he sends it back and it’s now faulty I’ll be out of pocket massively.  
Many thanks. 

[tressygirl]

If a case for item not as described is opened, you will have to accept the case within 3 days.  Cases are all automated no point challenging it at that point.

If you want the item back,  pay for a fully tracked return postage,  and only refund through those case details,  when the item is back with you.  You will have 48 hours to do so.

Stick within those timelines,  and your seller performance will not be affected.

If you think the refund was unjustly granted,  and the buyer has abused eBay's 30 day MBG,  Money Back Guarantee policy,  you can appeal the decision.  I won't lie, it's not always easy,  and does favour the buyer in most cases. 

This explains the appeal process:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@jayh29