Refund before I can check a return

[gscbm2000]

I’ve just received an item back from a buyer, but I’m out of the country until after the refund window closes.  This means I can’t check the item is returned complete and working before I have to pay them.

I just get an eternal loop with eBay when I try and speak to someone, so do I just have to suck it up and refund them and I hope the item still works?

[**peaseblossom** · Accepted solution]

You will have to refund unless you can ask a friend to check it for you.   To be honest it's hard to appeal a return at the best of times so odds are you would end up refunding anyway.

[john1297576]

Buyer only has to escalate to ebay to get a refund, and you get a defect on your account.

As said you lose whatever you do, ebay would accept proof of delivery even if buyer returned an empty box.

[gscbm2000]

Thank you, both.  Refund issued and I’ll just hope it’s in the same condition as it was when I sold it 😩

[red_magpie]

I’ll just hope it’s in the same condition as it was when I sold it

Or even the same item. This is eBay.