Refund - Ebay has not refunded my money its been over 10 days

[g-centara]

Hi - I contacted ebay about a Amp I brought for £295, when I received the Amp it was faulty, I could not get it to work via my computer system, normally its just plug it into a HDMI socket and away you go.  This was not the case with this AMP.  I was not 100% what to put on the drop down menu for returns and put damaged, I could not change it on ebay returns website, its like they are living in the dark ages and dont know how to help there customers, in fact the amp, it was Faulty, I told the seller he tried to dispute there is nothing wrong with it when there obviously is because I since have another AMP and it works fine, without Fuss.  Ebay provided me with a returns Label that turns out to be for sellers only as I cant return the AMP  using parcel force without a sellers account ... you require a seller account to post it back.  They said Keep the item and we HAVE REFUNDED IT, they obviously have not so I called ebay a 4th time, this time I am told to wait another 5 days so they can refund the item.  I was given a Ref Number and told to wait.  I am sceptical and disappointed by this whole event. I cant believe it.  Ebay cant give me a straight answer, ebay doesn't know what it is doing.  Now I have opened a case on Paypal to see if I can get a refund that way as I have buyers protection, maybe paypal will be professional enough to help me.  I just want to return the item and get my money back, why is it such a problem for ebay?  Can anyone help with advise?

[papso22]

It sounds as if ebay have processed the refund but it is still in the system.  

If so, opening a PayPal case was the wrong thing to do as it could be seen as a fraudulent claim and may even delay the refund further.

What is the status against your order and did you use Paypal funds or just pay through PayPal?

[g-centara]

Hello

Thank you for your reply. I used Paypal to purchase the item.

Kind Regards

Paul

[john1297576]

As you appear to have opened a paypal case before closing ebay case you might find both cases will close. You cannot make two claims at the same time.

I cannot see why you did not just open a not as described case with ebay in the first place, there is no need for phone calls, snd if seller did not respond by providing a return label within 3 days escalate to ebay and you would have had your refund.

[g-centara]

Hello

You obviously do not have all the facts, and are giving you opinion without really knowing the full facts.

[papso22]

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@g-centara wrote:
Hello

Thank you for your reply. I used Paypal to purchase the item.

Kind Regards

Paul

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But did you use funds in your PayPal account, or just use PayPal as a payment conduit?

What does it say against the ebay purchase?  Does it say refunded?

[g-centara]

I currently do not have funds in my PayPal account, and eBay has placed my case on hold until the 17th. What I did or didn’t do is irrelevant; I wasn’t the one trying to sell a poor-quality item. The main issue is that this has been ongoing for 10 days, and I’ve been misled by eBay twice. First, I was told I would receive a refund and could keep the item. Then I was told I could return the item, but I can't, because eBay provided a returns label that is for sellers only, and you need a seller's account to use it.
When you find yourself with no options and representatives who lack the knowledge to assist you, your only choice is to turn to PayPal. As for the delay in the case, I have to wait until July 17th, so I really have nothing to lose.

I am not having a go at you, at least your trying to offer advise, which is more then what ebay have done so far.

[*vyolla* · Accepted solution]

PayPal will be cross that there's already an eBay claim open for the same transaction, so that should close any time soon.

I don't understand this bit though:

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@g-centara wrote:
First, I was told I would receive a refund and could keep the item. Then I was told I could return the item, but I can't, because eBay provided a returns label that is for sellers only, and you need a seller's account to use it.

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Do you have a message from eBay saying that you were going to get a full refund and could keep the item?

Can you copy and paste the main body of text featuring that message, leaving out any personal info, along with the message you received going back on that deal?

To clarify, there is not such returns label that is for seller use label. Labels are not issued to sellers. A postage label is just that, and anyone can use it.

[g-centara]

Hi - you are not helping in the least, in fact you are making matters worse. I will take this up with a member of parliament should eBay continue to make this matter a court action.