Hi all
So a couple of days ago I saw a banner promoting the promoted listing 'priority' campaign. It said 50% off ad fees and that I had £360 in credit. I thought great, I can run it, see how it goes and then stop it when i reach the credit limit if I don't like it.
I started the process, chose my ad spend limit ( the recommended £62 a day), highlighted all my stock and clicked launch. This was at lunchtime Wednesday. I had to turn it off yesterday evening after less that a day and a half i had already been charged £260 fees and Wednesdays £130 was taken from my account......eh WHAT?? My ad limit was £62 a day and i made sure to not click the "shall we increase it if your ROAS goes beyond x amount'. Why did it keep running without limit and wheres this £360 credit ebay said i had? This seems crazy, charging me hundreds of pounds and i've actually lost £116 after deducting sales from it. Any thoughts or has anyone had experience of this and how to fix it? I was on the phone to customer service last night for an hour and he had no idea what i was talking about and was less that zero help.
