Problems with eBay

[firestarkate]

I sold two items internationally - one to Spain one to USA. I put delivery fees through but eBay stated they both had to go to UPS for delivery and did an automatic delivery label for both buyers. I couldn’t take it to UPS in my town as I am severely disabled and was unwell that week. I put it through Royal Mail international on both parcels. I’ve got too issues. The IDA person is messaging me to say he’s received the parcel , the Spanish person says he hasn’t. I put in both new tracking details but eBay isn’t following them. I’ve called eBay messaged them etc all they state is I’ll get payed in 14 days - which I haven’t. Now Spanish buyer states he hasn’t received item even thought I gave him new tracking details but because eBay is not linking it it don’t even show I delivered it. 
also eBay will not refund me for the postage I payed to Royal Mail as they said it was my choice I delivered it this way- but they choose ups which was unattainable for me-  I might as well binned the stuff I sold as all this has done is give me a load of hassle, expense -

[jckl1957]

Does the item, which the Spanish buyer claims not to have received, show as delivered on the Royal Mail website?  If not, then you will have to refund them if they open a case.

Contact Ebay Customer services again and ask them to update the tracking.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

I don't know why you were expected to use UPS.  If you are prepared to sell overseas and want to use your own postage, it's best to add that service to the items when you list them.

You won't get the money you paid to post back.  Did you try to cancel the UPS labels?  Ebay may eventually refund for them as they were not used, but, if the buyers paid for the labels and the money went direct to Ebay rather than through your account, I think Ebay will refund the buyers as they paid for the postage.