Problems returning an item

[tanyaandliam23]

I purchased a projector from a seller but I didn’t like the product when it arrived. So I tried requesting a return but couldn’t find return details on my eBay. So I contacted the seller to request return to which he replied I cannot return as there is no evidence to say I purchased. I have my emails (proof of purchase) with receipt, shipping information, tracking information, delivery note etc. But the seller is still claiming I didn’t purchase. I have sent the proof to the seller but am now being ignored. How do I get my refund or report this seller please.?

[tressygirl]

Go to the original listing.  Does it say the seller Accept Returns ? 

Then, as lomg as you are still within 30 days of the item's last estimated date for delivery,  go right of the item purchased in your Purchase History go to More Actions >>  Return this Item.

If the seller has a No Returns policy on their listing,  then for a change of mind resson you cannot send this item back for a refund.

@tanyaandliam23 

[jckl1957]

Is the item showing as a purchase in this account - the one you have messaged from?

If not, and you bought as a guest, the seller will not have any record of dealing with you/this account.  If you buy as a guest, you are just an anonymous member - there is no link between a guest purchase and the account the person usually uses.

You say you have emails confirming the purchase, if you bought as a guest, follow this procedure:

Finding your order details

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email we sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

How to open a return request

1. Select View order details in your order confirmation email.
2. Select Return item.
3. Select your reason for the return and select Next.
4. You can add a message to the seller and also upload up to 10 photos showing the item's condition.
5. Select Confirm return.