Problem with sellers account

Ok, so eBay informed me an item I purchased has been removed from sale, due to a problem with the sellers account. I'm guessing ripping off buyers? 
So, why do I have to contact the seller for a refund? Obviously that ll be ignored, and eBay can see the item hasn't been dispatched, yet inform me 'it may well have been before we removed the item from sale' Again, obviously not! 
So, the buyer waits to be ignored, then has to message eBay again to step in, when eBay informed me of the dodgy seller first? ..... 

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Problem with sellers account

I can see this must be frustrating.

Contact Ebay to put your points and ask them if they can refund you directly.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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