Postage

Hello, 

I posted an item yesterday but I didn't use the prepaid postage label, I paid for separate shipping but I need to update the order with the new tracking number. 

 

Thanks 

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Postage

Using a laptop / PC and Chrome you should be able to change / edit your tracking number .  If not contact eBay Customer Services they will do this for you.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

 

If you paid for the label through eBay you can receive a refund for the unused label,  but may eed to wait 24 hours for it to appear first before being able to cancel it.

 

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

 

The refund will take between 5 - 21 days to process.

 

@pdcraig2008 

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