Postage settings not fully saving in listings

[strawberrysequello]

Hey 👋🏼 

eBay have been changing stuff again & I noticed that all my chosen postage settings had changed to ‘other’ with no compensation …so just spent an age updating over 100 listings with correct parcel size & weight and ensured all had compensation to cover value of item …all the listings appeared to save fine

However …when double checked that not missed any listings, they’ve all reverted back to ‘other’ with no compensation again 🤷🏼‍

…the chosen carrier & postage cost has updated but they now say ‘no compensation’🤦🏼‍

…the only listing that had my chosen postage settings fully saved was one for RM Special Delivery with compensation up to £500

…but all the others are either Yodel S>D or RM Tracked48 & although when I saved the listings they showed the compensation amount, now they don’t 😩 (I’ve attached screenshot examples)

…I don’t use Simple Delivery as prefer to choose my own shipping method  and I purchase the labels thru PackLink or online for RM …so tbh have no clue whether it actually matters if the comp amount shows in the settings or whether they’ll still be covered anyway …in which case my concern is moot 🤷🏼‍

Never had this issue before and I just wanna ensure that any items I send have compensation cover in case of loss/damage (especially as some are higher value items)

I did troubleshoot in case its a glitch but none of what tried has fixed it

…just wondering if anyone else having/had same problem ? …or know whether the parcels would still be covered even if it says ‘no compensation’ on the actual listings ?

Apologies for the long waffle post but am flummoxed …dunno what’s going on 🙄

Cheers in advance 👍🏻☺️

[tressygirl]

It seems to be a strange quirk when relisting,  or selecting Sell Similar the postage changes.

Mine does too,  that is,  my Postage Only switches to Collection only, which is not preferable at all, but now I know it does ' jump' to this, I'm on the watch out for it, and switch it back before it goes live.

It is annoying,  and I'm sure many experience this perhaps too late,  and the items go live.

@strawberrysequello 

[strawberrysequello]

 @tressygirl  …appreciate your reply

These are all active listings (that have been auto relisted) and they’ve suddenly changed without warning …I only noticed cos was editing one, so I checked the rest and they’d all altered to ‘other’ & ‘no compensation’ instead of having the correct parcel size/weight & compensation amount 

I updated every listing to what was previously & although it appeared to save the updates…it actually ain’t …they’ve reverted back to ‘other’ & no comp 

Never had this problem (or anything similar) before & been selling/buying on here for over 20yrs without listing issues …have previously been able to select parcel size/weight with appropriate comp cover & any updates successfully saved …but clearly not this time 😩

Its bloody annoying !😠