I am having a massive problem with both the app and the website. Nothing works.
I need to update my payout settings because my previous bank account is no longer used. When using the app, once the previous account details are cancelled and the new account details added, the app gets stuck with the loading symbol spinning eternally. Since I was not able to navigate the website on my phone, I redirected to the eBay website on my laptop hoping for the best.
I was slightly luckier with the laptop and able to add the new bank account, but eBay then requested verification of the account by confirming the bank details or by sending some documentation. The latter is likely to take from 5 to 7 working days to complete the process. The first option, verifying the details by confirming their accuracy, is, however, not possible, as there is no way to move forward or backwards from that page. If you recommend contacting eBay directly, that is a good idea. However, the only way to get a response seems to be navigating all those irrelevant options and asking them to call you back. When I requested a callback, there seemed to be a problem with my telephone number.
Could you please let me know if there is an email that can be used to contact them or if anyone is experiencing all this XXXX? I guess they are in the process of updating their website and app, but this is causing me huge frustration.
