Payment on hold

[finemsara]

Hi there, I originally listed my item to sell as buyer collect but have agreed to post the item to the buyer. I’ve paid for and created Royal Mail 48 tracked label but can’t find anywhere to put in the tracking number in order to receive my payment from eBay. I have to enter the tracking number in order for them to release the money to me. The buyer has paid eBay.  Any advice? Thanks 

[tressygirl]

Use a laptop / PC and try Chrome that seems to work well with eBay, then update your tracking:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

@finemsara 

[**peaseblossom**]

If you haven't sent it yet it's better to cancel/refund the transaction with the buyer's agreement (via the dropdown actions menu arrow for the item on your orders list) and relist with postage for the buyer to buy and pay again. 

If you have already sent it you cannot enter a tracking number on a collection item.    When the buyer receives the item ask them to send you the collection code.     Then manually enter the  6 digit code in View order details.

See "Proof of collection" on here:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181