Payment gone astray, money gone from paypal seller says he not received it, it is for collection??

[jlpm2005]

Seller says he's not received payment, money taken out of bank account via PayPal. This is a collection ??

[tressygirl]

Just to clarify.

You purchased an item and you paid at eBay checkout through PayPal?

Seller is saying they have not received their payment, but you can see the money has been deducted from your payment source?

The seller should have received a message from eBay to say the buyer has paid.  Assure them them that payouts are not always instant, especially if they are a new or returning seller.

If they are still unsure ask them to contact Customer Services who will confirm for them you have paid.

Send them this below showing the link and times to CS...

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@jlpm2005 

[john1297576]

Is the seller a new seller? That would delay release of funds but  he would still be able to see the money in his ebay account. 

So long as your purchase shows as paid, if seller proves to be awkward or just has no idea how ebay works, you will be able to open a not received case to get a full refund.

[jlpm2005]

Thanks for your reply, he his not new to ebay, he has confirmed today he
has not received payment. As it's a collection there is no category for
query. Just want to speak to an actual person.

[jckl1957]

There is a link to get a callback from Ebay in message 2.

I assume you paid through ebay checkout and didn't make a Paypal payment direct to the seller.

Have Ebay sent you a collection code?

If the item is showing in your purchase history and you have a collection code, then clearly you have paid.

There was an issue with Cloudfare yesterday which affected Paypal, so your payment may be held up somehow.