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Overseas buyer says they are unable to purchase my item because of a block.

mfox7373
Contributor

‎28-01-2025 10:34 AM

Hi there, I'm in the UK and I'm happy to sell overseas which I have done many times without any issues. A potential buyer in France has messaged me to say he wants one of my items but is unable to because of 'a block related to my overseas address.' This is something that I haven't come across before and don't know how to solve, I am specifically offering a postage rate to France.

I would be very grateful if anyone has any thoughts or even better solutions to this.

The item number is - 186591694129

Many thanks in advance.

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Overseas buyer says they are unable to purchase my item because of a block.

**peaseblossom**
Experienced Mentor

‎28-01-2025 10:37 AM

They may be blocked for another reason.  Try putting their ID on your exemption list. That should remove any blocks:
https://www.ebay.co.uk/bmgt/ExemptBuyers

 

 

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Overseas buyer says they are unable to purchase my item because of a block.

mfox7373
Contributor
In response to **peaseblossom**

‎30-01-2025 10:43 PM

Thanks for your advice, I really appreciate it. It wasn’t easy but I think that we have worked out how to solve the problem.
Best wishes, Morna

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