Offering to buy or sell outside of eBay policy

I have been accused of a listing that don't follow policy.

“Offering to buy or sell outside of eBay policy”

The item has been listed on e-bay for over a year.

No one contacted me about it, and I have not sold it!!

I have been on a chat with an agent.

He gave me a link to either start an appeal, end listing or revise listing.

I have started an appeal.

All I got back is another e-mail from no.reply@ebay.com telling the same thing over.

“Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay, including sharing direct contact information prior to an eBay purchase, is not allowed”

Message 1 of 21
See Most Recent
1 ACCEPTED SOLUTION

Accepted Solutions

Offering to buy or sell outside of eBay policy

Just received this, no apology though....

 

Great news

Here's a list of the items that we restored:

Item: 226571785321 Huawei P10 Plus YOOTECH Screen Protector + EJBOTH TPU Transparent Phone Case NEW
Reference ID: 2-190188671010

View solution in original post

Message 17 of 21
See Most Recent
20 REPLIES 20

Offering to buy or sell outside of eBay policy

Which item is it?  Then, we can have a quick look see if any clues are visible.

 

@riamoser 

Message 2 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

papso22
Experienced Mentor

That message from ebay indicates it's something in the listing itself that's the problem, not member contact.

Message 3 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Item: 226571785321 Huawei P10 Plus YOOTECH Screen Protector + EJBOTH TPU

Reference ID: 2-190188671010

 

Message 4 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

This item has been listed for over 1 year.

 

It only happened yesterday when I relisted it.

Message 5 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

tobiasd4
Experienced Mentor

It was the MG parts.

You have 2 list item separately  you can't put both on same listing.

You also put content info in description, this may lead to off ebay deal.

Message 6 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

You also had your phone number, I am surprised that was not removed, as that is contact information and not allowed.

 

I would  guess that the listing was reported as the bots. are not intelligent enough to pick up asking prices totalled £360, but start price only £60. Any buyer would at most only be able to pay £60.

Message 7 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Listings that don't follow policy

 Item: 226571785321 Huawei P10 Plus YOOTECH Screen Protector + EJBOTH TPU Transparent Phone Case NEW
Reference ID: 2-190188671010

 

There is no managing about MG parts

Message 8 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

I have 2 list items separately; I can't put both on the same listing.

 

I don't understand what you are trying to explain to me 😒

Message 9 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Earlier on, when I went to the “Resolution Hub” followed by clicking “more information” then clicking on “revise listing” I had the following message pop up:

You're not allowed to revise ended listings

 

Now when I go to the “Resolution Hub”….

Everything is greyed out…

Message 10 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Sorry,

There is no mention about MG parts or phone numbers.

Just about selling outside of ebay.

Message 11 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

One engine and gearbox          £300.00 ono

One rear/boot floor pan          £60.00 ono

 

You have to list each item on different listings.

Also as said, you can't put contact info on.

Message 12 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Adding phone number IS inviting buyers to buy outside of ebay.

Message 13 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

If this is the case...

Why is the breach of contract e-mail about the phone case and not the MG parts?

 

I have removed the phone number. That happened by mistake, copying the add from another selling side to ebay.

Message 14 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

No idea why it says phone,

 But MG listing was against policy.

Message 15 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Thank you for trying to help.

 

I am stuck now and have no idea how to resolve this.

 

Also, I hate being accused of wrongdoing when I have done nothing wrong.

Message 16 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Just received this, no apology though....

 

Great news

Here's a list of the items that we restored:

Item: 226571785321 Huawei P10 Plus YOOTECH Screen Protector + EJBOTH TPU Transparent Phone Case NEW
Reference ID: 2-190188671010

Message 17 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Good news.

Message 18 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

would you believe it.....

just this minute I received the same e-mail about selling outside of eBay once again 😡😡

 

What is going on??

Message 19 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

Bizarre. 

Lesson to learn is do not relist case.

Message 20 of 21
See Most Recent

Offering to buy or sell outside of eBay policy

It looks like you are c&p the description,there may be something in the coding being picked up by the bots,try pasting it into notepad first then copying from there to your description box when relisting if eBay will allow you to relist it

Message 21 of 21
See Most Recent