No communication from seller

[clairjackso_0]

Hi so sorry to bother you I have additional needs and a support worker has shown me how to contact you guys so I bought a dog cage quite a while again and writhing a few weeks of having it things where damaged I have been speaking with seller for a long time him saying he will send me the items that are damaged me keep asking for a refund due to time it’s taking and now I can’t send him any msg… like he’s blocked me… iv been trying to find a way to speak with eBay since September and my career just said what’s happening with this cage it’s big n nit getting used as it should be for the dogs so she has shown me how to speak this way… I’m just unable to msg the seller it’s such a lot of money to spend on something that only lasted a few mths like iv said to seller over n over again I have had cheep crates that's why this time I paid a lot more for a solid one and it’s made no difference 

[jckl1957]

You are out of time to do anything through Ebay.

Ebay give you 30 days only to start the returns process for a faulty item and it looks as if you received this early in November.

You could try your payment provider - if you used a credit or debit card you might be able to start a chargeback.

If you paid through Paypal, they only give you 30 days to ask for a refund for a faulty item.

I didn't read all the screenshots.  Whatever the seller has promised, I am afraid those messages don't have any bearing on what you need to do next.

So, no help availble from Ebay.

Try your payment provider.

Edit:  I may have misread that.  If you bought this in November 2023, more than a year ago, which seems to be right from the first message, you can't do anything through your bank either.

Sorry.

[clairjackso_0]

Oh great that nice so sellers can basically keep msg saying we will send this and no need to return then let it pass 30 days and the buyer is then screwed over that not very good is it I informed him it was faulty straight away surly items should last longer that a mth or so especially at the cost it was….
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