Negative feedback not there ?

I left a seller negative feedback for very good reason, and it's not on there feedback? And I can't seen to find it anywhere.

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Re: Negative feedback not there ?

It would help us to know exactly word for word,  what you wrote,  as there are feedback rules to follow, break them,  and the seller can ask for the feedback to be removed.

 

Mention anything about a refund, an eBay case,  or any eBay involvement , and this could be cause for the seller to ask for the feedback to be removed.

 

@lionh4rt 

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Re: Negative feedback not there ?

I purchased a watch that was advertised as“nearly new no marks to distinguish from new,” That's a direct quote from the sale . 

But when it arrived, it had several visible scratches all over the watch and very clear signs of wear. The condition did not match the description at all. 

Delivery took a while as it needed authenticated frustratingly 4 days after I paid I had to contact the seller who told me that it needed to be authenticated once it got to here I received it Next day, I feel without my message I wouldn't have even been contacted at all. 

 

Although the sellers communication once I had established first communication was very good and He was very helpful. Offered me a token of Goodwill and to make the watch right which I declined. 

 

Overall, considering the feedback this seller has and the amount of time I spent researching the watch and this company I still can't believe This happened It went so very wrong. I am beyond disappointed and still saddened by what happened.

So that was the original review. I'm going to cut it down because it was too long for a negative review so cut it to 500 words. 

 

The negative feedback on the seller's account has disappeared now. 

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Re: Negative feedback not there ?

Therein lies the problem,  when eBay allowed 500 characters for feedback,  it allowed much more chance,  to break those feedback rules.

 

Before a condensed report in feedback , in your case, something like....  ' Very disappointed to receive an item not as described.'  would have been sufficient,  but I'm thinking you allowed yourself to write allowing yourself that 500 max,  and probably mentioned,  cases,  refunds,  eBay in that feedback.  For this, the seller can contact CS and they would remove your feedback.

 

@lionh4rt 

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Re: Negative feedback not there ?

i did take it down to 500 words and left out everything you mentioned, surly he cant remove it ? 

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Re: Negative feedback not there ?

He cannot remove it,  eBay do that, and only if you break feedback rules.

 

Sorry,  I cannot give you a more exact answer why your feedback was removed,  without seeing exactly what was written.

 

Never use the full 500 characters, a short precis is all that is needed for any feedback good or bad,  less room for mistakes.

 

@lionh4rt 

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Re: Negative feedback not there ?

I would show you what I wrote but it's gone. LoL 

 

Thanks for trying to help. I appreciate it.

 

Message 7 of 8
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Re: Negative feedback not there ?

Keep feedback short and  ' sweet',  then it'll do its job, and remain !

 

Write this one off as a bad experience,  all round !  🤗

 

@lionh4rt 

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