I recently issued a refund after a buyer claimed an item was not received. Fair enough, it was cheap and a tracked service was not paid for or used. In this case it's on me as the seller to cover loss, I accept that.
However, this was the feedback received:
***Beware*** Seller who wants to add on postage after the sale of the item and then doesn't even send item just threatening messages. ***Beware***
This was absolutely untrue, I didn't threaten the buyer, I'm not sure I've ever thretened anyone on eBay or anywhere else. I asked the buyer to revise and he refused, I asked eBay to remove it and suggested they ask for evidence, and amazingly they refused.
This seems extremely unfair, it's a defamatory statement. Can anyone advise if there are any avenues for reproach?
