Missing item

[yvogra6213]

I've sold a dress but the buyer has said they never received it, so I've had to give them a refund. I've tried contacting ebay,but it's impossible, so I wondered if anyone can advise me what to do next? I've tried contacting evri,which again it seems impossible to get a response 

[61stephenuk]

it looks like your items were sold with simple delivery in which case your buyer should have opened a claim for item not received and eBay would refund them and you keep the payment.

Did the buyer open a case and how did you refund them?

[yvogra6213]

They took the money from the amount I had in my money account, I don't seem
to be able to find out what has happened to the item,as I mentioned, it's
been impossible to get intouch will anyone from evri or ebay. I downloaded
the label, then took it to a local shop

[jckl1957]

You were asked if the buyer had opened a case.

Did you get an email from Ebay saying your buyer had opened a case because they had not got their item?

If the buyer opened a case and you posted using Simple Delivery, Ebay should have refunded.

If they didn't open a case and you refunded based on a message from your buyer, I think you have lost the dress and your money.

So, was there a case?

[yvogra6213]

She did raise a case,then ebay told me I had to refund them. It shouldn't
be so difficult to get a response from ebay, thank you for your help, it's
much appreciated. Yvonne Grannon

[jckl1957]

If you sent using the label Ebay supplied/Ebay Simple Delivery, then Ebay should refund.

Check that you sent using SD.

Then, if you feel Ebay should have refunded the buyer and not you, use the link to get a callback.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid