18-04-2025 7:51 AM
I recently made an offer for an item. Because I had a £10 off voucher, I added that with the offer. The offer page confirmed that if my offer was accepted I would pay £40 (offer was £50). It showed £50 crossed out and stated "if accepted you will pay £40". So the offer was accepted... and I was charged £50...
I cancelled and was refunded, but this just seems like a quite obvious error that needs to be fixed. Either remove the option to add the voucher, or correct the payment system so that the voucher is honoured.
18-04-2025 9:20 AM
That does look like it might be some kind of technical issue.
I'll tag somebody from eBay for you. Dave@ebay, Marco@ebay
18-04-2025 2:14 PM
Yeah seems like it, thanks, hopefully they see it and can fix it.
18-04-2025 6:50 PM
You may have to wait until after the Easter break for an answer here.
19-04-2025 7:52 AM
No problem, I'm not expecting it to get sorted for this purchase. As long as it's sorted long term.