Major issue with offers and vouchers

I recently made an offer for an item.  Because I had a £10 off voucher, I added that with the offer.  The offer page confirmed that if my offer was accepted I would pay £40 (offer was £50).  It showed £50 crossed out and stated "if accepted you will pay £40".  So the offer was accepted... and I was charged £50...

 

I cancelled and was refunded, but this just seems like a quite obvious error that needs to be fixed.  Either remove the option to add the voucher, or correct the payment system so that the voucher is honoured.

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Re: Major issue with offers and vouchers

That does look like it might be some kind of technical issue.

 

I'll tag somebody from eBay for you. Dave@ebay, Marco@ebay

 

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Re: Major issue with offers and vouchers

Yeah seems like it, thanks, hopefully they see it and can fix it.

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Re: Major issue with offers and vouchers

You may have to wait until after the Easter break for an answer here. 

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Re: Major issue with offers and vouchers

No problem, I'm not expecting it to get sorted for this purchase.  As long as it's sorted long term.

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