Lost Item

An item has been lost by parcel Force that I bought on ebay and I have paid £12 postage ,does the seller have to refund me this as well as the cost of the item I didn't receive 

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Lost Item

Yes.   Open a "not received" case and you will get a full refund including postage.   The seller should put in a claim for themselves.

 

After the estimated delivery date on the listing has passed select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...

 

 

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Lost Item

Yes ,that's what I thought,the item was £45 pounds £12 postage.I received a refund of £45 and when I got it ,it said something like £33 pounds for the item and £7 postage !! which is incorrect ,it does say on my eBay,partial refund 

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Lost Item

Contact ebay and see what they say.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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