Large item broken . Too damaged to return

[beve_216551]

Item broken on delivery it's too broken to return,packaging wasn't enough to protect item.what do I do.

[**peaseblossom**]

You still need to open a return using "item damaged" as the reason.   If it was a private seller they will have used ebay's Simple Delivery and eBay will issue the refund themselves.   You will not be required to return the item.

If it was a business seller they wouldn't have used SD and if necessary escalate your case to eBay after 3 complete working days.

[beve_216551]

Do I need to return knitting machine as can't see eBay seller wanting it.
Seller says eBay will pay protection fee? Thankyou

[red_magpie]

Do I need to return knitting machine as can't see eBay seller wanting it.

You still haven't told us whether it was a private or a business seller.

If it was a private seller using simple delivery eBay will refund you. The seller is not involved and keeps their payment. So there is no return required.

If it was a business seller they are entitled to ask for the item to be returned, if they wish. If so, they would have to send a prepaid return label or otherwise arrange and pay for the return.

[beve_216551]

Hi update it was private seller, and they payed me full price 😀
Many thanks. B.