Items damaged and not as described

[ansm5128]

the case:

The items arrived in significantly worse condition than described. Multiple items are damaged, including holes, bobbling and strong odours. I reported the issues immediately after delivery and provided photographs.

I deny the seller’s accusations that images were altered or AI-generated. The photos accurately show the condition the items arrived in.

As the items are not as described and are not in acceptable condition, I am requesting a return and refund under eBay’s Money Back Guarantee.

seller refusing to accept a return 

[tressygirl]

Message the seller no more, and the seller cannot refuse a return for item not as described,  so just proceed this way:

If you are still within 30 days of the item's last estimated date for delivery,  go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos.

The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.

If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.

Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.

@ansm5128