Item status was delivered,but parcel was lost,so I contacted seller and with no joy no refund

[jatro_2040]

Opened a case but eBay closed it and now I can't appeal it,I even have proof via email from resolve to say evri stated my parcel is deemed as lost 

[*guinevere*]

When did you order the item?

What does the tracking say?

If the tracking says undelivered and you are within 30 days of the expected delivery date, what reason did ebay give you for closing the case?

[jatro_2040]

Evri
Support Incident Update
Reference: 241112-038108
Parcel ID: H04HHA0008193442

Response By E-mail (14/11/2024 03.39 PM)
Hi Jason,

Thank you for getting in touch with your enquiry regarding parcel
H04HHA0008193442 and advising us that you have not received it yet.

I have looked into this issue for you and attempted to obtain further
details of this delivery from your courier to help locate the parcel.
However, I’m afraid I have been unable to gather the required information
and so I must, unfortunately, deem your parcel as lost.

I would like to offer my sincere apologies for this disappointing outcome,
I can understand how frustrating this situation may be for you, I would
advise you to contact your retailer/sender so they can make any necessary
arrangements for you.

I have shared details with your local delivery team, to address this as an
urgent issue and prevent it happening again. If this helps, you can choose
a preferred neighbour or safe place for us to deliver to if you won’t be
home to take delivery of a future parcel by clicking here:
https://www.evri.com/customer/account/#/myplaces/intro

Please be assured that we take these matters very seriously and apologise
for your recent poor experience. If you need any further help or experience
any further problems with your courier, please don’t hesitate to get in
touch.

Kind regards,
Cody
Evri Customer Services
This e-mail (which includes any files/attachments transmitted with it) is
confidential. It is intended soley for the use of the individual to whom it
is addressed. Any views presented are soley those of the author and do not
necessarily represent those of Evri.
Evri is a trading name of Evri Limited.
Registered in England and Wales No. 03900782
Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
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